Santa Monica, CA (Aug 2, 2019) – The Home Technology Association (HTA),  the first and only third-party certification for home technology installation companies, will be conducting its ‘Best of the Best’ Client Experience Summit this month, with bi-coastal events in Los Angeles and New York. The summit offers unparalleled opportunities for sophisticated next-level education that allow technology design firms to supercharge their customer experiences. The events will be held August 8th in Los Angeles and August 14th in New York City.

“The content that we are offering our HTA Certified members at this exclusive and carefully designed Summit is unlike anything else available at other conventions and industry events. It is for experienced integrators operating at a very high-level, designed for making seasoned veterans better at what they do,” says Josh Christian, director of certification for HTA. “This will be a fast-paced, fun event, with great takeaways to bolster our certified members’ businesses, along with extensive networking opportunities.”

HTA’s ‘Best of the Best’ Client Experience Summit Sessions include:

How the Montage Does It – Ben Pearson

A trainer for the Montage, an amazing luxury hospitality brand with a loyal client base, will teach HTA Certified members how to get their staff to deliver the ultimate concierge customer experience and deliver high-touch customer service to inspire client loyalty.

Delivering a Luxury Experience to Trade Partners to Inspire Loyalty – Josh Christian

Find out what trade partners really think of our industry. In this no-holds-barred panel, technology design firms will discover what their shortcomings are as an industry and how to create loyal industry partners through amazing customer experiences. This session will not be for the faint-hearted.

Understanding the Client’s Point Of View

Learn from a top-tier estate manager / owners’ rep what clients really want, what their fears are and how you can change your process—from first meeting to move-in—to win more projects through better client experiences.

Fine-Tuning Your Customer Experience – Ben Pearson

Your clients have been spoiled by amazing luxury brands with deep pockets and innovative brands like Amazon that create great customer experiences. How do you think out of the box to deliver the best customer experience possible from initial meeting to after-sale support? How can you leverage a superior client experience to win more projects and charge more than your competitors?

What Your Clients Expect After the Sale – Joey Kolchinsky

What experiences do your clients get from other luxury brands?   What are their minimum expectations? How do you meet and exceed their expectations for after-sale service and support?

HTA Success Stories

Find out how the best dealers are getting incredible ROI from their certification and how to best leverage your elite standing to close more projects and win over more industry partners.

HTA Certified residential technology design and integration pros are a highly differentiated group of firms who have been rigorously vetted to ensure the best possible experience for homeowners and the trade partners who support and serve them. To highlight the work done by these firms, a new hashtag and related social media campaign are launching in conjunction with the HTA Best of the Best Client Experience Summit. #HireHTA will showcase, celebrate, and illustrate HTA Certified technology design firms and give trades and consumers a better way to recognize the benefits of hiring an HTA Certified firm.

Learn more about the HTA and the HTA Best of the Best Client Experience Summit by visiting  HTACertified.org