Enterprise Connect 2025 has come and gone, and if one thing is clear, it’s that AI isn’t just a supporting act anymore — it’s the star of the show. From Microsoft and Zoom to Cisco and nearly every other major player, AI-driven automation, intelligent assistants and workflow enhancements dominated the conversation. Everything was described as being “agentic.”

But while AI took center stage, it’s worth remembering that Enterprise Connect has long been a cornerstone for meeting and video collaboration technologies. This year, Microsoft, Cisco and Zoom showcased significant innovations in meeting spaces, video collaboration and room scheduling, reinforcing the idea that hybrid work is here to stay and still evolving.

Smarter Meeting Spaces and AI-Powered Video Collaboration

Microsoft showcased several new Teams Rooms enhancements, including real-time AI-powered translations in the presenter’s own voice, meeting summaries from an AI room facilitator (not people accounts) and context-aware transfers, ensuring that users no longer need to repeat details when switching between calls. Microsoft also expanded its Teams Queues App, providing better tools for help desks and HR teams that don’t require full-fledged contact center solutions.

For businesses managing hybrid work environments, Microsoft Places received updates, adding Wi-Fi-based presence detection and intelligent meeting room booking. These updates allow users to automatically reserve meeting spaces based on their real-time location in an office, helping organizations optimize shared workspaces. Additionally, Teams event management saw a refresh with new capabilities for structured meetings, webinars and town halls, allowing presenters to better manage events with backstage controls and smoother transitions.

One of the major themes in Microsoft’s announcements was the repositioning of Teams as the AI platform for work. In the keynote, Ilya Bukshteyn showcased how Teams is evolving into a “multiplayer Copilot,” designed to assist during meetings. Notably, this AI will soon be able to ingest video alongside meeting audio, chat, transcripts, and screen sharing, adding a new dimension to its real-time capabilities.

Zoom also made significant AI-driven enhancements, expanding its AI Companion across its platform. AI-generated meeting summaries with action items are now automatically assigned in Zoom Tasks, improving follow-ups and team accountability. Additionally, AI-powered call summaries and voicemail prioritization in Zoom Phone make it easier for users to catch up on missed conversation details.

Cisco also made meeting space intelligence a priority, announcing advancements in cinematic AI for meetings. This includes multi-camera setups and side-wall cameras, designed to create a more immersive experience by improving remote participation and making hybrid meetings feel more natural. Cisco emphasized its continued investment in Apple Vision Pro integration, signaling an ongoing push for immersive collaboration beyond traditional video conferencing setups.

A major highlight from Cisco was its expanded AI-powered diagnostics and management tools within Control Hub, giving IT administrators better visibility into meeting room performance. AI-driven workspace management can now identify underutilized meeting spaces and provide recommendations for improved room utilization.

New Cisco Features Enhance Hybrid Workflows

In addition to AI-driven video improvements, Cisco introduced four significant updates to its device portfolio:

• Apple AirPlay for Microsoft Teams Rooms on Cisco Devices — Expanding wireless content-sharing capabilities for enterprises that rely on Apple’s ecosystem, making cross-platform collaboration even smoother.
• PowerPoint Live for CVI (Cloud Video Interop) — Addressing a key customer request, Cisco worked with Microsoft to enable PowerPoint Live in CVI meetings, improving presentation experiences for organizations using Cisco devices in Teams environments.
• General Availability of Spatial Meetings for Cisco Room Pro — Transforming traditional meeting rooms into immersive 3D studios, enhancing the sense of presence in hybrid meetings, via its Apple Vision Pro integration, signaling an ongoing push for immersive collaboration beyond traditional video conferencing setups.
• Workplace Designer with New Archetypes — A tool allowing customers and partners to rapidly design meeting spaces, visualize microphone and camera reach and optimize layouts before deployment.

Expanded Interoperability and Cross-Platform Support

Microsoft and Cisco both showcased their commitment to interoperability, with each keynote speaker appearing in the other’s presentation.

Zoom further emphasized its integration with Microsoft Teams, unveiling AI-driven call summaries and workflow management enhancements that help bridge the gap between Zoom Phone and Teams environments. Additionally, Zoom introduced new AI-driven scheduling and agenda creation features, making collaboration more seamless across its ecosystem.

In Other News

There were plenty of other stories that came out of the event this year:

• Mitel announced a reorganization just before the show via a chapter 11 process
• AudioCodes showed a new Microsoft Teams phone meant for industrial applications
• AI-based contact-center agents were again promised to be real ‘in the near future’
• And in one of the most surprising announcements, the show organizers announced that next march the event will take place in Las Vegas, leaving it’s long time home at the Gaylord Palms

The Bottom Line: Meetings and Video Are Evolving with AI

While AI was the dominant theme of Enterprise Connect 2025, the event also reaffirmed that meetings, video collaboration and intelligent scheduling remain critical pillars of the hybrid workplace. Microsoft, Cisco and Zoom all pushed AI deeper into meeting workflows, enhancing scheduling, optimizing room utilization and improving cross-platform compatibility.

Looking ahead, the challenge for enterprises won’t be whether to use AI in collaboration — but rather how to balance AI automation with seamless, human-centric meeting experiences. Enterprise meetings are becoming more intelligent, more automated, and more connected — but at the end of the day, they still need to support real people communicating in real time.