Deepgram and Black Box are partnering to bring automated speech recognition (ASR) technology to customer experience (CX) solutions and services. Leveraging Deepgram’s advanced ASR technology, this partnership will empower Black Box’s CX customers with tools to enhance communication, streamline operations and ultimately elevate the overall customer experience.

Key benefits of the partnership between Deepgram and Black Box include:

• Deepgram’s ASR technology boasts industry-leading accuracy, ensuring precise transcription and understanding of spoken language, even in challenging environments.
• IBy automating speech recognition processes, Black Box’s CX customers can streamline operations, reduce response times and enhance overall efficiency in communication.
• Deepgram’s flexible and customizable ASR solutions allow Black Box to tailor the technology to each customer’s unique needs, ensuring a seamless integration into existing workflows.

Black Box is a global solutions integrator that supports more than 600 of the Fortune 1000 companies in various consulting, implementation and managed services capacities. Operating in over 140 countries with 75 support centers on six continents, the partnership extends the reach of Deepgram solutions around the world.