The DaVinci Group Hits Dealer Support Milestone – Issues Its 100th WarrantyPlus Program Credit
Ontario, CA – July 25, 2017 – The DaVinci Group, Inc. (TDG), a leading manufacturer of award-winning custom integration products, such as architectural loudspeakers, landscape loudspeakers, multi-channel amplifiers, accessories and more, is pleased to announce that it has achieved a new dealer support milestone – it has issued its 100th credit as part of its WarrantyPlus™ dealer support program. In a small ceremony conducted on July 20, Regional Sales Manager Bill Muster officially presented the WarrantyPlus™ credit to Terry Wolfer, Founder, and Dale Hamilton, Operations Manager, of Foresight Systems of Chandler, AZ. Due to hidden shipping damage, Foresight Systems needed to swap out a TDG speaker model, and in the process received a new speaker for their client and a $75 credit for themselves to offset the cost of sending a truck to effect the swap in the client’s home.
The WarrantyPlus™ Program: Taking Care of the Client…and the Integrator
An innovator who has won several industry awards for superior dealer support programs, TDG first created the WarrantyPlus™ program in 2014 in recognition of the reality that integrators were seeing their profits eroded whenever they had to roll a truck to a client’s home in order to swap out a speaker being returned on a warranty exchange. Although the client would get the new speaker for free under the warranty, the integrator often has to eat the cost of rolling the truck to effect the exchange. This reality greatly erodes the dealer’s profit on the sale and installation of that speaker. There had to be a better way.
TDG management, who all have an extensive experience in the custom integration community, decided that the industry’s standard operating procedure for the issue of product exchanges was not only costly to integrators…it was also unfair. TDG decided to do something about it – and the WarrantyPlus™ program was born.
“The DaVinci Group’s success is directly tied to the success of our integrators’,” said Jeff Francisco, President and CEO of The DaVinci Group, Inc. “Many brands will say they back their products with warranty programs, but fall short whenever the situation actually arises. The point of our WarrantyPlus™ program is to ‘walk the walk’ when it comes to exceptional dealer support. It’s not often when one of our dealers will experience the need to swap out a TDG speaker, but when that need arises, I want that dealer to feel completely confident that TDG stands 100% behind our product and our integrators, offering them an allowance that reduces their cost of executing the swap and protects their profit on the sale of that TDG speaker.”
A Maker of Reliable Products, Offering Programs that Make Them a Reliable Partner
TDG was the first brand to offer this type of support program upgrade to their entire dealer base – a program they are able to offer due to the exceptional reliability of all TDG products. In the three years this program has existed, the company has shipped literally hundreds of thousands of TDG speakers, and yet in that time they have only had to issue 100 such WarrantyPlus™ credits.
However, the key to the success of TDG’s WarrantyPlus™ program is that it provides dealers with absolute peace of mind when choosing which products to install in their most important installations. Not only is it very unlikely an issue will arise, but if it does, the company will jump into action to immediately resolve the situation with an instant replacement…and an instant credit. WarrantyPlus™ means the dealer can stay focused on the most important thing – taking care of the client…with no fear of taking a hit to profits in the process.
Foresight Systems
“The DaVinci Group is one of our most reliable suppliers and our go-to brand on most of our installations,” said Terry Wolfer, Founder of Foresight Systems. “The product is simply amazing and it never breaks. But if it does, the company takes care of the situation immediately. We appreciate their WarrantyPlus™ program, their many other integrator-savvy support options, and their partnership.”
Foresight Systems has been providing integration services for fine residences in the Chandler, Az market and beyond since 1995. A low-voltage integrated systems specialist, clients look to Foresight for all their needs, including: security, smart home, connectivity, internet, telephony, intercom, home theater, distributed audio/video, central vacuum systems and more. Whether homeowner or builder, Foresight has the systems and services to best meet your needs. You can learn more about Foresight Systems at: www.foresightconnect.com/index.php.
For more information about The DaVinci Group and its products, be sure to visit www.TDGaudio.com,www.VanguardDynamics.com, and www.BlueAura-audio.com.