ClearOne last week announced the launch of ClearOneXpress, its new Web-based customer service portal. It is designed to provide distributor, dealer and end customer partners with the ability to conduct ClearOne business at their convenience – 24 hours a day, 7 days a week, 365 days a year. It’s one of the best we’ve seen – so other manufacturers should check it out and emulate this if you want to go to the next level of non-human customer service and support (i.e., electronic online based).
ClearOneXpress will enable authorized ClearOne distribution partners to perform activities such as place product orders, check shipping status, print invoices and make payments online. ClearOne dealer and end customer partners will be able to conduct activities such as request and check status of RMAs, view current promotions and conduct “Live Chat” sessions with ClearOne Customer Service Representatives. Based upon each partner’s status, partner users will have a menu of activities available to them.
If you want to test it out, go here.