Cisco announced a suite of artificial intelligence-driven collaboration tools on Tuesday at WebexOne 2025, including new device software and integrations designed to help organizations automate meeting tasks and simplify IT management.
The company introduced RoomOS 26, an updated operating system for Cisco collaboration devices built on NVIDIA chipsets. For integrators, the software brings new features such as real-time transcription and “audio zones” that let IT teams set digital boundaries for microphones in seconds. RoomOS 26 also enables Workspace Advisor, which uses cameras and sensors to create digital twins of meeting spaces inside Cisco’s Control Hub, helping IT departments optimize room layouts and device deployments
Cisco also highlighted several new AI “agents” within its Webex platform, including a task generator that creates action items from meeting transcripts, a polling tool to boost engagement and a scheduler that can identify availability and propose meetings automatically. The tools will roll out through late 2025 and early 2026.
For device users, Cisco is extending flexibility with integrations that allow its hardware to run Microsoft Teams Rooms while maintaining Cisco’s security framework. The update also improves the Zoom experience on Cisco Rooms, giving customers more options in mixed-platform environments
Jeetu Patel, Cisco’s president and chief product officer, said the initiative — dubbed “Connected Intelligence” — is about weaving AI into every part of collaboration. “We’re building AI agents and cutting-edge capabilities into Webex that forge powerful connections between people and AI, amplifying productivity and achieving results beyond what we could accomplish alone,” Patel said in a statement.
Cisco also previewed “AgenticOps,” a set of IT management tools that combine AI and human workflows inside Webex Control Hub. Administrators will be able to diagnose and resolve network and call-quality issues through a natural language interface powered by Cisco’s Deep Network Model.
To address security concerns, Cisco said it is working with partners such as GetReal and Pindrop to identify deepfakes in real time during Webex meetings.
Most of the AI features are expected to be generally available between the fourth quarter of 2025 and the first quarter of 2026.