AVI-SPL Symphony launched version 6.0 of its platform at InfoComm 2022. This release transforms the platform’s user experience for a more modern look that aligns with its most common customer use cases. Symphony is a user experience management platform used by IT departments around the world to administer, monitor, control, and analyze their multi-vendor audio-visual (AV), unified communications (UC), and meeting environments.

As companies everywhere rapidly deploy new unified communications collaboration technology and upgrade meeting rooms for hybrid work, managing that technology has become more complex and cumbersome. If one component fails, the whole meeting can be lost. Symphony 6.0 radically simplifies this user experience management.

With more than ten years of development and tens of thousands of devices actively monitored daily, Symphony has been designed to manage and analyze video-enabled meeting spaces, from small meeting rooms to more complex spaces integrating technology from several vendors. Symphony version 6.0 provides a view that’s focused with clarity and efficiency so IT administrators and analysts can easily see and understand what is happening across their collaboration technology ecosystem. It gives IT teams insights to quickly and confidently act to prevent and resolve technology issues.

With Symphony, IT teams create individual, configurable dashboards for a snapshot of real-time system health. IT admins can quickly see details of the rooms that have issues, getting crucial information without leaving the screen. Even before IT starts to resolve an issue, Symphony automatically creates and syncs the trouble ticket, and attempts to resolve the bug with an automated workflow so IT users can stay focused on the most pressing issues. Moving beyond immediate system performance, IT analysts can dive into data about meetings, rooms, and incidents, gaining insights about how to best repurpose space, resource support teams, or improve ROI on technology investments.

Symphony version 6.0 brings valuable context to IT’s support actions. It is not enough to know the steps. Symphony understands the “why” behind the steps. Because of this, it enables users to maneuver through the platform naturally, efficiently, and productively to achieve important business outcomes.

AVI-SPL Symphony version 6.0 will be released for general availability in Q3 2022. To preview the new user experience, go here: https://avispl.com/symphony/