TAMPA, Fla. – August 24, 2021 – Today, AVI-SPL announces that Symphony, its user experience management  platform, has been enhanced with user-configurable, automated workflows for scheduled and self-healing activities  across the AV, UC, and collaboration solutions being relied on for the enablement of hybrid work and learning. These  new workflows are activated through rule-based triggers and processes that target specific end users, device types,  and rooms. The new capabilities further promote scale within IT organizations by making it possible to proactively,  remotely, and intelligently remediate technology performance issues and maximize the availability of meeting and  learning technologies. 

Administrators operating AVI-SPL Symphony can set performance and configuration alarms with assigned priority  levels for meeting and learning technologies and spaces. When an alarm is triggered, Symphony can be configured to  launch automated workflows to resolve the issue. For example, Symphony can check whether a meeting room is set  to the preferred configuration for a scheduled video call. If it is not, Symphony’s automated workflows can remotely  update the room’s device settings to ensure a successful meeting. 

“We’re thrilled to bring this level of process automation to our Symphony user base,” said Frank Mehr, AVI-SPL senior  vice president of research and development. “This advancement gives IT teams incredible power to manage the rapidly  growing AV, UC, and collaboration technologies in their environments. Without it, these same teams would be  spending unnecessary hours on routine checks and reactive fixes.” 

Additionally, this latest release of Symphony empowers IT teams to customize service ticket issue type, issue source,  and issue resolution fields to use terminology relevant to the support team. Organizations can add the resolution codes  used across their IT organization to Symphony. Those custom codes and terminology are then shown on Symphony  tickets and represented in Symphony analytics and reports. Room types can also be customized. 

“Because Symphony uses the customer’s naming conventions, personnel across the enterprise instantly recognize the  issue and understand what it means,” says Laurie Berg, director of AVI-SPL Symphony market development. “It also  means IT leaders have more meaningful analytics and reporting to help make decisions about their technology  environments.” 

With these new triggers, automations, and customizable business rules, Symphony enables IT teams to schedule and  automate routine technology management tasks. For example, IT staff can standardize their “room readiness” or  “power down” workflows to take place at a specific time each workday. They can create a workflow to turn on a display,  set volume to the desired level, set shades to fully open, and automatically launch that workflow at 8 a.m., Monday  through Friday. Likewise, IT can configure an end-of-day workflow that powers down devices. For end users, the  benefit is a consistent experience where the room and technology are ready to use when expected. For IT, the benefit  is tremendous new efficiency, powerful data analytics, and peace of mind.