AVI-SPL Releases Symphony 6.0 to Simplify User Experience Management

AVI SPL Symphony 6.0 screenshotToday, AVI-SPL Symphony launches version 6.0 of its platform at  InfoComm 2022, booth W1937. This major release transforms the platform’s user experience, giving it  an intuitive, natural flow and a fresh, modern look that aligns with its most common customer use  cases. Symphony is a user experience management platform used by IT departments around the world  to administer, monitor, control, and analyze their multi-vendor audio-visual (AV), unified  communications (UC), and meeting environments.

As companies everywhere rapidly deploy new unified communications collaboration technology and  upgrade meeting rooms for hybrid work, managing that technology has become more complex and  cumbersome. If one component fails, the whole meeting can be lost. Symphony 6.0 radically simplifies  this user experience management.

With more than ten years of development and tens of thousands of devices actively monitored daily,  Symphony has been designed to manage and analyze video-enabled meeting spaces, from small  meeting rooms to more complex spaces integrating technology from several vendors. Symphony version  6.0 provides a view that’s focused with clarity and efficiency so IT administrators and analysts can easily  see and understand what is happening across their collaboration technology ecosystem. It gives IT  teams insights to quickly and confidently act to prevent and resolve technology issues.

“In order to create a stellar user experience, you have to start with the user,” said Laurie Berg, AVI-SPL  director of Symphony product operations. “Symphony 6.0 takes the next step in looking at the IT user  experience from a holistic perspective, not just a functional one.”

With Symphony, IT teams create individual, configurable dashboards for a snapshot of real-time system  health. IT admins can quickly see details of the rooms that have issues, getting crucial information  without leaving the screen. Even before IT starts to resolve an issue, Symphony automatically creates  and syncs the trouble ticket, and attempts to resolve the bug with an automated workflow so IT users  can stay focused on the most pressing issues. Moving beyond immediate system performance, IT  analysts can dive into data about meetings, rooms, and incidents, gaining insights about how to best  repurpose space, resource support teams, or improve ROI on technology investments.

Symphony version 6.0 brings valuable context to IT’s support actions. It is not enough to know the steps. Symphony understands the “why” behind the steps. Because of this, it enables users to maneuver  through the platform naturally, efficiently, and productively to achieve important business outcomes.

A crucial outcome for hybrid work is giving employees a frictionless technology experience that makes it  easier for them to meet and collaborate as expected, when expected. Symphony does this best – and  today even a little better with its new modern user experience.

AVI-SPL Symphony version 6.0 will be released for general availability in Q3 2022. To preview the new  user experience, please visit AVI-SPL at InfoComm booth W1937. For more information on AVI-SPL  Symphony, please visit: