AV Power Up! – Episode 72: Part 2 – When Good Enough Isn’t: Quality and the Exceptional Experience

AVPowerUp_750x400Make sure you listen to Part 1: Connecting Video, Collaboration and the Good Enough Proposition 

The Crew returns for this Part 2 with their guests:

Paul Zielie – Manager, Enterprise Solutions at Harman

Jeremy Elsesser – COO/CIO Level 3 Audio Visual

Vic Bhagat – Head of Technical Marketing at Logitech

After listening to Part 1, you’ll find out in this Part 2 that the discussion of “good enough” as applies to quality and the customer experience, which should in turn always be exceptional, is just not acceptable. Justin leads this discussion on this podcast talking about the quality factor and just what this means to the client, of which he is one when it comes to the integrators. He discusses the Association for Quality in Audio Visual Technology, Inc. (whose Executive Director Mario Maltese joined us on Episode 68), AV9000 and just what this means in terms of the integration quality discussion.

Excellent input on this one from Jeremy whose company is a training partner of AQAV, as well as Paul who both won’t accept just good enough in terms of quality of work. Each of the Crew members give their insights here as well.

An outstanding two-part podcast that you must listen to from beginning to end. So sit back, plug back in and…

phpqti3zwpmPower Up!

Note: Katye McGregor Bennett is at CEDIA in Dallas this week, she’ll be back next week to host a big post-CEDIA show with very special guests!