Scott Tiner

Scott Tiner

A trained educator, graduating from the Boston University School of Education, Scott is interested in the integration of technology and education. He works at Bates College managing the Client Services portions of Information Technology. Scott directs the Service Desk, which is responsible for the support of all classrooms and computers on campus. He also oversees the campus training programs and specifies and purchases computing equipment for the campus. He stays very active in the AV and IT fields, having presented at both regional, national and international conferences. Scott writes columns and blogs regularly for rAVe [Publications]. In order to continue to develop and strengthen his leadership and management skills Scott has attended the Management Institute and the Leading Change Institute, sponsored by EduCause. He earned his MBA form the Peter T. Paul College of Business and Economics, at the University of New Hampshire. During his time in graduate school Scott developed an interest and expertise in leadership and team building. As an experienced speaker and writer, Scott is always looking for new experiences to share, learn and grow. Scott can be contacted via LinkedIn, on Twitter at http://www.twitter.com/stiner or via email at stiner08@gmail.com

Privilege in the AV Industry

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I recently attended a graduation where the keynote speaker addressed the topic of privilege. Unfortunately, like so much of our dialog these days, the term was taken far out of context, and that out-of-context interpretation was then politicized. As I walked away, I was disheartened at the misinformation all the new graduates had just received. […]

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Bridging the Gap: ITSM Tools for AV and IT

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Over the past several months at my institution, we have been implementing a new Information Technology Service Management Tool (ITSM). After looking at several different products, we chose to go forward with TeamDynamix. The cost is reasonable (not cheap, but reasonable), even for small higher ed institutions (like us). Cost was a factor in our […]

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#DearVendor — Episode 6: Class Capture Is the New Normal

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Learn all about class capture in this episode as I speak with Kathleen Dooley of Midwestern University. Kathleen discusses her role and how much it has evolved to support the video recording, storage and distribution of classes. She also gives some great insight into how manufacturers have been critical to her success. Podcast: Play in […]

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What a Long, Strange Trip It’s Been

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Jerry Garcia and crew certainly had it right when they sang, “What a long, strange trip it’s been.” Seventeen months ago, colleges and universities around the country abruptly shut down in-person learning and sent students home. Over the summer of 2020, they worked to make sure their faculty and students were prepared to learn and […]

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#DearVendor — Episode 5: Accessibility Support Needs To Expand

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In this episode, I speak with Josh Kaufman of Tufts University. Josh gives some great insight into how Tufts used outside integrators as install teams, while the university did design and purchasing in-house. Josh also spends some time talking about accessibility and where integrators and manufacturers can continue to add value in this area. Podcast: […]

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The ‘New’ Workspace Is Really Just Digital Transformation

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In my March 2020 blog, written before COVID-19 changed the world, I wrote about “Digital Transformation.” At the time, very few organizations had truly invested in a digital transformation strategy. It was still a buzzword corporate leaders did not understand or were not able to fully implement. Before we move any further, let’s get a […]

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#DearVendor Podcast and Higher Ed: Speaking Directly to the Industry

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Several months ago I started a podcast here on rAVe called #DearVendor. The idea behind the podcast is the AV industry is an ecosystem — we are only healthy if all parts of the industry are healthy. In the podcast, I give tech managers (aka in-house integrators) an opportunity to tell manufacturers, integrators, programmers, designers […]

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Global Supply Chain Issues

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In a recent blog, Gary Kayye wrote about the current global supply shortage of semiconductors. Take a moment and read the blog and the linked Wall Street Journal article. They both raise some important concerns about what the next several quarters will bring in regards to this shortfall. Unfortunately, my blog is not going to […]

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Zooming Right Along

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Skype, FaceTime and now Zoom. Each of the past several iterations of videoconferencing have a few things in common. First, they became part of the consumer lexicon, becoming verbs, in fact. Second, they became popular because of their use by, and availability to the general consumer. Only Zoom, however, grew at what can be described […]

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Buy Direct?

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Being a technology manager in AV has been a wild ride. For years, many of us have felt like we were crashing the party. At first, we were not welcome at InfoComm, then that slowly changed. Then, when manufacturers started communicating directly with us, visiting us on-site, offering training, etc., integrators were not happy. Then […]

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Back to Work May Not Mean High Tech Workspaces

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Over the past several months, authors on rAVe [PUBS], such as David Danto, have written about the future of the office. This has also been the speculation of newspapers and magazines as of late. In fact, the most recent edition of the Harvard Business Review has a cover story on the Work from Anywhere Future. […]

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Will There Be a Rise of Home Studios?

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As we continue to struggle worldwide with the pandemic, I try to keep my eyes open for what is changing in the industry and how we can react to it. I think both about temporary opportunities that we should be working on to keep our businesses afloat and permanent change(s) that will outlive our experiences […]

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COVID Will Have a Positive Lasting Experience on Accessibility

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For years, many of us in higher ed have used the various laws associated with the Americans with Disabilities Act to determine what was required for accessibility in classroom and campus spaces. We thought about things like closed captioning for movies, support for hearing aids and the ability to view a screen properly. However, this […]

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September: An Interesting Month for Trade Shows

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In case you were not paying attention during the month of September, a few news stories broke regarding industry trade shows: Sept. 16 — ISE announced it was moving from February to June for 2021. Soon after Sept. 16 — InfoComm announced it was keeping its previously planned June dates. Sept. 21 — DSE announces […]

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Dear Zoom: Love Letter or Dear John Letter?

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Dear Zoom, We began using Zoom three years ago as a corporate replacement for Skype. The technical staff and our faculty and staff absolutely loved it. Slowly, we acquired more and more licenses. Then in March of 2020, COVID hit, and Zoom went from an essential tool to a business-critical application. And that is when […]

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A Pandemic Success Story — What AV Can Learn From WWE

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World Wrestling Entertainment is a sport that relies on fan engagement and interaction more than any other. A big reason for that is the fact that it is staged. Yes, there is a substantial degree of physicality that goes into it, along with choreography and excellent timing. Yet, in the end, we know it is […]

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