Scott Tiner

Scott Tiner

A trained educator, graduating from the Boston University School of Education, Scott is interested in the integration of technology and education. He works at Bates College managing the Client Services portions of Information Technology. Scott directs the Service Desk, which is responsible for the support of all classrooms and computers on campus. He also oversees the campus training programs and specifies and purchases computing equipment for the campus. He stays very active in the AV and IT fields, having presented at both regional, national and international conferences. Scott writes columns and blogs regularly for rAVe [Publications]. In order to continue to develop and strengthen his leadership and management skills Scott has attended the Management Institute and the Leading Change Institute, sponsored by EduCause. He earned his MBA form the Peter T. Paul College of Business and Economics, at the University of New Hampshire. During his time in graduate school Scott developed an interest and expertise in leadership and team building. As an experienced speaker and writer, Scott is always looking for new experiences to share, learn and grow. Scott can be contacted via LinkedIn, on Twitter at http://www.twitter.com/stiner or via email at stiner08@gmail.com

Navigating Ethical Dilemmas in AV Design: Lessons from the UNC Recording Scandal

In May 2024, a news scandal hit higher ed. University of North Carolina administrators had secretly recorded a professor. Admins used the classroom recording system in order to do this. There are a number of stories in the press about this, including this one in “Inside Higher Ed” and this follow up from the same publication. There is much […]

Navigating Ethical Dilemmas in AV Design: Lessons from the UNC Recording Scandal

How Microsoft Ignite 2024 Showed AI’s Transformative Power for AV and Beyond

I was absolutely thrilled to see that Steph Beckett from rAVe and several other well-known AV companies were represented at Microsoft Ignite 2024. I don’t think this type of AV representation would have existed even five years ago at a conference such as Ignite. After all, back then, Microsoft was an IT company, and we […]

How Microsoft Ignite 2024 Showed AI’s Transformative Power for AV and Beyond

Microsoft’s Link Device Has Classroom Potential

At this year’s Ignite, Microsoft introduced the Windows 365 Link, which I believe has potential to change classrooms and presentation spaces across campuses. It offers a potential step forward in efficiency and cost-effectiveness, offering colleges a streamlined approach to supporting computing in the classroom. Instead of equipping each space with a full-fledged computer, institutions can […]

Microsoft’s Link Device Has Classroom Potential

Change Management in the AV Industry

The July 2024 CrowdStrike incident that caused global computer disruptions reminded the world of how dependent we are on technology and, even more so, the people who manage that technology. While much has been written about testing processes before releasing updates, one key takeaway is the importance of change management in production environments. Although ITIL […]

Change Management in the AV Industry

Privacy Is an Important Consideration for AV Professionals

If you attended, followed up on, and/or heard anything about Zoomtopia, you are aware that their big push is all about AI. No surprise here, as every company is currently doing an AI push. For me, this landed in my feed at the same time as the Harvard Meta AI study. All I could think […]

Privacy Is an Important Consideration for AV Professionals

Foldable Devices Become Mainstream

If you have not been paying attention to advances in the “foldable” screen space, now may be the time to start. Foldable smartphones have been around for a while but Google’s Pixel 9 Pro Fold seems to usher in the potential for new interest. I believe it may be a sign of the future where […]

Foldable Devices Become Mainstream

Are Classroom Technology Standards Still Relevant? It’s Time to Focus on Expectations

Recently on AVNation’s EdTech Podcast, we had a discussion about standards for classrooms. After the discussion, I began to wonder more and more about standards, and how the concept and purpose has evolved over the years. Many of us developed standards to make financial arguments to add technology to our classrooms. This is going back […]

Are Classroom Technology Standards Still Relevant? It’s Time to Focus on Expectations

It’s That Time of Year

Within a few weeks, or perhaps a few days, our campuses will once again be flooded with students. For me, it is a welcome sight. Our campus, our town really, does not feel the same when the students are not around. Sure I like the breaks, but there is nothing that can match the energy […]

It’s That Time of Year

Here Is What We Need

Mark Coxon recently wrote a blog with his reflection of InfoComm 2024. In it, he questions where the innovation in AV has gone. To him, InfoComm looked like a bunch of companies all trying to one up each other by adding minor features to products everyone is selling. Take a moment and read the blog […]

Here Is What We Need

Reflecting on Pride Month in the Audiovisual Industry

June was Pride Month, and many of our audiovisual companies and organizations showed support for the LGBTQ+ community during this month. Yet, since we are in such a polarized world, there is often a blowback to doing something as simple as flying a flag to show support for fellow human beings. I flew the rainbow […]

Reflecting on Pride Month in the Audiovisual Industry

Leveraging Your AV Inventory

Technical Debt has been the topic of several of my blogs recently, and I was able to speak about it during LAVNCH WEEK 9, a weeklong virtual event put on by rAVe. A critical aspect of being able to manage technical debt, and keep your systems running well, is being able to tell a solid […]

Leveraging Your AV Inventory

Will AI Be Big at InfoComm?

We are on the eve of InfoComm, and one of my big questions is this: Will AI be a star of the show, ignored during the show or will it be an imposter? I have been, and continue to be, bullish on the power that AI can have on our industry. It is only limited […]

Will AI Be Big at InfoComm?

Meta’s Ray-Ban Smart Glasses

Last month, I wrote about the Apple Vision Pro and the particular market segment Apple was targeting with the product. The Vision Pro would most accurately be called an entertainment device at this point in its evolution. It is not a device that someone would wear all day — or out in public — for […]

Meta’s Ray-Ban Smart Glasses

Avoiding Technical Debt

A few months ago, I wrote a piece on technical debt and how understanding the concept and using the language may be helpful in communicating your needs to the decision-makers on your campus. In late March, I was able to join in a LAVNCH session to discuss technical debt in more detail. It was a […]

Avoiding Technical Debt

The Potential of Apple Vision Pro

When I first heard of the Apple Vision Pro, I did not pay much attention. I have tried out a few different AR/VR headsets, and while they are very cool, I have never had a desire to purchase one for my own use. However, as I have done more reading and research, I am beginning […]

The Potential of Apple Vision Pro

Things That Stick

In higher ed, we see fads in technology and pedagogical methods on a regular basis. These may last for a few years and then adapt, or wear off completely. During the pandemic, we certainly saw our fair share of changes in order to accommodate for the craziness going on in the world. A few years […]

Things That Stick

Security Versus Convenience

It does not take much time browsing the internet recently to find an instance of a cyber breach, data theft, invasion of privacy, or to read the expectations of an impending threat. Just Google what the FBI director told Congress recently about the threat that China poses to our critical infrastructure. I often find that […]

Security Versus Convenience

Is CES an ‘AV Show?’

As a techy person, I have always been intrigued by the Consumer Electronics Show. It has always been a mix of amazing new technology and useless new technology. I am surprised, though, that the show does not get much coverage in our industry, particularly in the education sector. I think there are a couple of […]

Is CES an ‘AV Show?’

AI: A Year Later

In late 2022, ChatGPT was released and the expectations were sky high. The technology was amazing. You could ask it to write a paper on Shakespeare in the language of a pirate and ten seconds later it pops out. You could ask it to program a Crestron control system with an Epson projector, and again, […]

AI: A Year Later

AV Community Is Caring, and it Matters

I am a native Mainer. I was born in Lewiston, attended school, got married, had children, work and live in the city. For me, there is no other place that I will ever be able to call home like Lewiston, Maine. Infamously, the country got to know the name of Lewiston on Oct. 25 as […]

AV Community Is Caring, and it Matters

AMX Takes a Step Away From the Walled Garden

In September, AMX announced a new line of controllers. The most interesting thing about these controllers is, per AMX’s press release, the ability to “simultaneously process a virtually unlimited number of scripts written in JavaScript, Python or Groovy and natively support Low-Code development with Node-RED.” I have written before on the problems with walled gardens, […]

AMX Takes a Step Away From the Walled Garden

Are Dedicated Computers Going Away?

I am on a mail list that has recently had a thread about whether dedicated computers are still necessary. There are several arguments for and against this, although in this particular thread most of the arguments seemed to be for removing the dedicated computers. For some background, higher education has a long history of providing […]

Are Dedicated Computers Going Away?

Relationship Selling

A recent discussion on social media centered around relationship selling, what it was and the value of it for all the parties involved. It was a great topic, but on a social media platform, there is very limited time and space to discuss something so important, so I am expanding on my thinking here. Relationship […]

Relationship Selling

Google JamBoard: Lessons Learned

Google has recently announced that it is winding down the JamBoard product, and it will no longer be available after December 2024. Along with no longer selling the hardware, the software is also being discontinued. In a little over one year, the product will be completely useless. Google has said that it will work with […]

Google JamBoard: Lessons Learned

Customer Service Needs to Be a Top Priority

Companies often focus on things that are unique to them, or that they do very well. A company may have new, cutting-edge technology that makes them stand out, or it may have amazing logistics that allow them to have lower prices. The one thing that every company needs to have, regardless of its strategy and […]

Customer Service Needs to Be a Top Priority

Higher Ed: Lease Versus Buy

In the past year, there has seemed to be a growing number of companies who are looking to provide financial services to colleges and universities. They reach out to purchasing agents in the school and tell them all the benefits of leasing, and how they are making a big mistake if they are not leasing. […]

Higher Ed: Lease Versus Buy

Invest In Efficient Technology

I was visiting a co-worker’s office recently and was surprised by their technology setup. They had a single monitor as an external display for their laptop. They used the mic, speakers and camera on their laptop (which is off to the side) for Zoom calls. I began to wonder how this person could possibly be […]

Invest In Efficient Technology

A Cautionary Tale About Software

Over the past several years, software has become a significant source of revenue in the AV industry. The approach to providing software can vary widely amongst different vendors. Some “give” their software away since it only works with their equipment. Of course, we all know we are paying for that software when we buy the […]

A Cautionary Tale About Software

Backpacks and Shiny New Sneakers

Late August to early September is the time when students flood back onto college campuses, many of them bringing with them their shiny new sneakers and their brand-new backpacks. They have had a summer filled with fun (hopefully) and are ready to dive into another year of learning. For the tech managers in higher education, […]

Backpacks and Shiny New Sneakers

Technical Debt in Higher Ed

In the IT world the phrase “technical debt” is a well-known phrase and it is used effectively to describe problems and why they are so difficult (expensive) to fix. The term first came about in 1992 and was coined by Ward Cunningham. Cunningham was particularly referring to software coding, and that is a common way […]

Technical Debt in Higher Ed

The Sphere and the AV Industry

On July 4, The Sphere lit up on the Vegas Strip for the first time, and the buzz about it went viral. I doubt there is a single person in the AV/IT industry who has not seen or heard about the Sphere, but even if you have it is worth taking a few minutes and […]

The Sphere and the AV Industry

AI and Higher Ed

AI is one of the most consequential and fast-moving technologies we have seen in years. The speed of change and drastic impact of that change will cause people to react quickly, go with the crowd and make poor decisions about how the technologies will be used in their businesses. No one, not even higher ed […]

AI and Higher Ed