Scott Tiner

Scott Tiner

A trained educator, graduating from the Boston University School of Education, Scott is interested in the integration of technology and education. He works at Bates College managing the Client Services portions of Information Technology. Scott directs the Service Desk, which is responsible for the support of all classrooms and computers on campus. He also oversees the campus training programs and specifies and purchases computing equipment for the campus. He stays very active in the AV and IT fields, having presented at both regional, national and international conferences. Scott writes columns and blogs regularly for rAVe [Publications]. In order to continue to develop and strengthen his leadership and management skills Scott has attended the Management Institute and the Leading Change Institute, sponsored by EduCause. He earned his MBA form the Peter T. Paul College of Business and Economics, at the University of New Hampshire. During his time in graduate school Scott developed an interest and expertise in leadership and team building. As an experienced speaker and writer, Scott is always looking for new experiences to share, learn and grow. Scott can be contacted via LinkedIn, on Twitter at or via email at

Invest In Efficient Technology

September 23, 2023

I was visiting a co-worker’s office recently and was surprised by their technology setup. They had a single monitor as an external display for their laptop. They used the mic, speakers and camera on their laptop (which is off to the side) for Zoom calls. I began to wonder how this person could possibly be […]

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A Cautionary Tale About Software

September 15, 2023

Over the past several years, software has become a significant source of revenue in the AV industry. The approach to providing software can vary widely amongst different vendors. Some “give” their software away since it only works with their equipment. Of course, we all know we are paying for that software when we buy the […]

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Backpacks and Shiny New Sneakers

September 4, 2023

Late August to early September is the time when students flood back onto college campuses, many of them bringing with them their shiny new sneakers and their brand-new backpacks. They have had a summer filled with fun (hopefully) and are ready to dive into another year of learning. For the tech managers in higher education, […]

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Technical Debt in Higher Ed

August 11, 2023

In the IT world the phrase “technical debt” is a well-known phrase and it is used effectively to describe problems and why they are so difficult (expensive) to fix. The term first came about in 1992 and was coined by Ward Cunningham. Cunningham was particularly referring to software coding, and that is a common way […]

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The Sphere and the AV Industry

August 7, 2023

On July 4, The Sphere lit up on the Vegas Strip for the first time, and the buzz about it went viral. I doubt there is a single person in the AV/IT industry who has not seen or heard about the Sphere, but even if you have it is worth taking a few minutes and […]

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AI and Higher Ed

July 16, 2023

AI is one of the most consequential and fast-moving technologies we have seen in years. The speed of change and drastic impact of that change will cause people to react quickly, go with the crowd and make poor decisions about how the technologies will be used in their businesses. No one, not even higher ed […]

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Trust Your Customers

July 11, 2023

In this blog, I have often written about listening to your customers. Usually, I focus on designing and selling products and solutions, to be sure they are what the customer needs, not what we want to sell them or think they need. Today I am writing about customer service when it comes to repair, maintenance […]

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Reduced Power Consumption is a Win for Sustainability and Finance

June 22, 2023

Sustainability has been a hot topic in the AV world over the past few years. Many manufacturers have expanded and touted their sustainability efforts, and customers are pushing for sustainable options. The sustainability of companies involves everything from their policies and practices at their headquarters and offices to the products they sell and end up […]

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AI Takes the Role of Maintenance and Support

May 25, 2023

In a recent recording of The EdTech Podcast, I was talking about my last blog on the importance of AI in AV and what the future may hold. The host of the podcast, Erin Maher-Moran, added “and think about what this will do for troubleshooting and maintenance.” It was not surprising that Erin had thought […]

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A Technology Manager’s Guide to InfoComm 2023

May 16, 2023

As I sit down to write this blog, InfoComm is only a few weeks away. I am very excited to see the energy, excitement and turnout at InfoComm 2023, which I expect to be the first back-to-normal InfoComm in three years. Coincidentally, for those of us in higher education, this time of the year is […]

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Design AV Based on Observed Needs and Behavior

May 1, 2023

In April, my wife and I took a vacation trip to Florida. On our way back we had a layover in New Jersey — but our first plane was delayed and we now only had an hour and a half. So, when we landed, we were in a rush to get to our new gate, […]

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Culture Will Determine RTO or WFH

April 18, 2023

We often use terms like “culture” when talking about companies, and often associate this with whether a place is a good place to work or not. To really understand culture and how it affects the workplace we first need to understand the definition of culture. Culture is the shared values, attitudes and behaviors that define […]

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The Future of Trade Shows

April 7, 2023

During the pandemic, there was a decent amount of discussion about the future of trade shows. Predictably, these theories ranged from “they would go fully virtual” to “they spring right back and be just as big as before.” I think that those who predicted a spring back to the “old days” were closer to the […]

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Women’s Month in AV

March 20, 2023

March is women’s month in the United States, and I am happy to see consistent messaging and support for it in the professional AV industry. AVIXA has regular posts on social media highlighting women in AV, and many other industry publications, including this one, do the same. A couple of months ago, a group of […]

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AI Has Endless Possibilities for AV

March 7, 2023

In January I wrote about the emergence of ChatGPT and how it is causing waves across the country. I wrote about my belief that ChatGPT, in particular, was going to have a major effect on how we teach students. ChatGPT has allowed people to expand their thinking of what computing can actually do. Previously, we […]

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It’s a New Year

February 20, 2023

Over the past several weeks, people much smarter and more creative than I have made predictions on what 2023 will bring to the AV world. These are always fun to read and keep score of throughout the year. Rather than make predictions, I tend to think about what the important issues will be throughout the […]

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Budget, Inventory and ‘Standards’

February 6, 2023

For years, I have been the poster child for standards in classrooms. I have made this argument for a very long time at my school and through talks and at conferences. The arguments for standardization are powerful and plentiful. The ability for staff to only need to be focused on a certain family of products […]

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Did an AI Write This Blog?

January 20, 2023

Over the past several months, ChatGPT has taken the techie world by storm. We have all seen bits on social media of “I asked ChatGPT to tell me about XYZ, And here is what it said.”  This is followed by the amazingly accurate and human responses they get. If you have not tried it yet, […]

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Tis the Season

December 25, 2022

Tis the season and technology managers are seeing green. They are dreaming of purchases arriving in boxes. Red lights are everywhere! Yes, it is the holiday season, but that is not what I am referencing. In higher education, it is also budget season. The vast majority of higher education institutions have a fiscal year that […]

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Working in a Hyper-Political World

December 15, 2022

Perhaps it is due to the recent mid-term elections in the United States, but it seems to me that political discussion, references and opinions have entered more and more into our professional lives. A Fortune magazine article recently detailed the ban that Meta has put in place on the discussion of “sensitive” topics at work. […]

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Creating Future #AVtweeps

November 29, 2022

A recent online discussion hit a familiar theme in AV. How do we attract people to this field? Many of the same questions and suggestions that have been discussed over the years came back up. Do credentials matter? Does credentialing help attract people? Should there be a track in a community college or trade school […]

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Learning Spaces

November 17, 2022

In higher education, we spend a lot of time thinking about the technology that goes into classrooms. In my blog from last month, I wrote about what the perfect classroom would look like. I focused on technology and how technology can make our classrooms work better. Yet — everyone who works as a technology manager […]

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Diversity in Hiring

November 3, 2022

I recently had a position open on my team, and decided that we were going to make recruiting a diverse talent pool a priority. As many have discussed over the years, IT tends to be a very homogenous area (high percentage of white men). This homogeneity leads to groupthink, customers not feeling like they are […]

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The Ideal Classroom

October 18, 2022

I was recently recording a podcast with a group of fellow technology managers in higher ed. A question came up that I have not thought of in quite a while: What does the ideal classroom look like? Often when we ask questions like this we limit ourselves to the current technology that we know exists, […]

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An Analysis of Crestron’s ‘Town Hall’ Sessions: Addressing the Supply Chain

September 23, 2022

It is no secret to the AV world that most companies have dealt with incredible supply chain issues in the past 18 months. We hear horror stories of companies changing ship dates from weeks, to months to even years. It is not uncommon today to hear of 18 -24-month ship dates. For some reason, much […]

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Will Supply Chain and Inventory Problems Change AV?

September 8, 2022

In mid-August, Gary Kayye shared an advertisement from Aurora on his LinkedIn page. In the advertisement, Aurora took on Crestron’s well-known stock issue directly. You can read more about the various reactions in Steph Beckett’s blog post here. The comments are interesting as a real-life experiment regarding what works with advertising — or what doesn’t. […]

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Where Is the Innovation in AV

August 22, 2022

In technology, we often use terms like innovation and disruption. Yet, in our industry, I have been thinking lately about the lack of true innovation over the past few years. I have to think that some of this has to do with the pandemic, after all it is hard to innovate when you are simply […]

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Make a Disaster Recovery Plan

August 15, 2022

Last month I wrote about cybersecurity in schools and what steps we can take to prevent attacks from happening. I wrote in the blog that there are many things we can do to harden our security and to make our institutions less of a soft target. Yet, as I pointed out in that piece, chances […]

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Identifying Your Customer’s Needs

August 1, 2022

I love it when I read something that really gets me thinking. This is what happened with Mark Coxon’s recent article “Saving the Office Park.” It is a short but worthwhile read. In it, Mark suggests that instead of finding circumstantial reasons (to keep the cafeteria employed) to have people back in the office, or […]

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Security Could Be Success or Failure for Schools

July 19, 2022

In December 2021, Lincoln College in rural Illinois suffered a devastating ransomware attack. The attack shut down all systems, including those for recruitment, retention and fundraising. While the college had preexisting fiscal problems due to the pandemic, this ransomware attack proved to be too much for the college to navigate. In the spring of 2022, […]

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Trade Show Season Is a Time to Support Diversity

June 24, 2022

rAVe [PUBS] and many other industry publications have written recently about the great work of the AVIXA Women’s Council and its partnership with Rosie Riveters. Since this has been written about in many places, I won’t rewrite everything here. There are a few points I would like to make, however. First, it is fantastic to […]

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Act Now for School Safety

June 14, 2022

I wrote an entire article for this month about security and severe consequences of not following security protocols and keeping up to date on security. The blog was about cybersecurity, and then the heartbreaking events of Robb Elementary School forced me to put that blog aside and write about a different type of security. In […]

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