Scott Tiner

Scott Tiner

A trained educator, graduating from the Boston University School of Education, Scott is interested in the integration of technology and education. He works at Bates College managing the Client Services portions of Information Technology. Scott directs the Service Desk, which is responsible for the support of all classrooms and computers on campus. He also oversees the campus training programs and specifies and purchases computing equipment for the campus. He stays very active in the AV and IT fields, having presented at both regional, national and international conferences. Scott writes columns and blogs regularly for rAVe [Publications]. In order to continue to develop and strengthen his leadership and management skills Scott has attended the Management Institute and the Leading Change Institute, sponsored by EduCause. He earned his MBA form the Peter T. Paul College of Business and Economics, at the University of New Hampshire. During his time in graduate school Scott developed an interest and expertise in leadership and team building. As an experienced speaker and writer, Scott is always looking for new experiences to share, learn and grow. Scott can be contacted via LinkedIn, on Twitter at http://www.twitter.com/stiner or via email at stiner08@gmail.com

Will AI Be Big at InfoComm?

We are on the eve of InfoComm, and one of my big questions is this: Will AI be a star of the show, ignored during the show or will it be an imposter? I have been, and continue to be, bullish on the power that AI can have on our industry. It is only limited […]

Will AI Be Big at InfoComm?

Meta’s Ray-Ban Smart Glasses

Last month, I wrote about the Apple Vision Pro and the particular market segment Apple was targeting with the product. The Vision Pro would most accurately be called an entertainment device at this point in its evolution. It is not a device that someone would wear all day — or out in public — for […]

Meta’s Ray-Ban Smart Glasses

Avoiding Technical Debt

A few months ago, I wrote a piece on technical debt and how understanding the concept and using the language may be helpful in communicating your needs to the decision-makers on your campus. In late March, I was able to join in a LAVNCH session to discuss technical debt in more detail. It was a […]

Avoiding Technical Debt

The Potential of Apple Vision Pro

When I first heard of the Apple Vision Pro, I did not pay much attention. I have tried out a few different AR/VR headsets, and while they are very cool, I have never had a desire to purchase one for my own use. However, as I have done more reading and research, I am beginning […]

The Potential of Apple Vision Pro

Things That Stick

In higher ed, we see fads in technology and pedagogical methods on a regular basis. These may last for a few years and then adapt, or wear off completely. During the pandemic, we certainly saw our fair share of changes in order to accommodate for the craziness going on in the world. A few years […]

Things That Stick

Security Versus Convenience

It does not take much time browsing the internet recently to find an instance of a cyber breach, data theft, invasion of privacy, or to read the expectations of an impending threat. Just Google what the FBI director told Congress recently about the threat that China poses to our critical infrastructure. I often find that […]

Security Versus Convenience

Is CES an ‘AV Show?’

As a techy person, I have always been intrigued by the Consumer Electronics Show. It has always been a mix of amazing new technology and useless new technology. I am surprised, though, that the show does not get much coverage in our industry, particularly in the education sector. I think there are a couple of […]

Is CES an ‘AV Show?’

AI: A Year Later

In late 2022, ChatGPT was released and the expectations were sky high. The technology was amazing. You could ask it to write a paper on Shakespeare in the language of a pirate and ten seconds later it pops out. You could ask it to program a Crestron control system with an Epson projector, and again, […]

AI: A Year Later

AV Community Is Caring, and it Matters

I am a native Mainer. I was born in Lewiston, attended school, got married, had children, work and live in the city. For me, there is no other place that I will ever be able to call home like Lewiston, Maine. Infamously, the country got to know the name of Lewiston on Oct. 25 as […]

AV Community Is Caring, and it Matters

AMX Takes a Step Away From the Walled Garden

In September, AMX announced a new line of controllers. The most interesting thing about these controllers is, per AMX’s press release, the ability to “simultaneously process a virtually unlimited number of scripts written in JavaScript, Python or Groovy and natively support Low-Code development with Node-RED.” I have written before on the problems with walled gardens, […]

AMX Takes a Step Away From the Walled Garden

Are Dedicated Computers Going Away?

I am on a mail list that has recently had a thread about whether dedicated computers are still necessary. There are several arguments for and against this, although in this particular thread most of the arguments seemed to be for removing the dedicated computers. For some background, higher education has a long history of providing […]

Are Dedicated Computers Going Away?

Relationship Selling

A recent discussion on social media centered around relationship selling, what it was and the value of it for all the parties involved. It was a great topic, but on a social media platform, there is very limited time and space to discuss something so important, so I am expanding on my thinking here. Relationship […]

Relationship Selling

Google JamBoard: Lessons Learned

Google has recently announced that it is winding down the JamBoard product, and it will no longer be available after December 2024. Along with no longer selling the hardware, the software is also being discontinued. In a little over one year, the product will be completely useless. Google has said that it will work with […]

Google JamBoard: Lessons Learned

Customer Service Needs to Be a Top Priority

Companies often focus on things that are unique to them, or that they do very well. A company may have new, cutting-edge technology that makes them stand out, or it may have amazing logistics that allow them to have lower prices. The one thing that every company needs to have, regardless of its strategy and […]

Customer Service Needs to Be a Top Priority

Higher Ed: Lease Versus Buy

In the past year, there has seemed to be a growing number of companies who are looking to provide financial services to colleges and universities. They reach out to purchasing agents in the school and tell them all the benefits of leasing, and how they are making a big mistake if they are not leasing. […]

Higher Ed: Lease Versus Buy

Invest In Efficient Technology

I was visiting a co-worker’s office recently and was surprised by their technology setup. They had a single monitor as an external display for their laptop. They used the mic, speakers and camera on their laptop (which is off to the side) for Zoom calls. I began to wonder how this person could possibly be […]

Invest In Efficient Technology

A Cautionary Tale About Software

Over the past several years, software has become a significant source of revenue in the AV industry. The approach to providing software can vary widely amongst different vendors. Some “give” their software away since it only works with their equipment. Of course, we all know we are paying for that software when we buy the […]

A Cautionary Tale About Software

Backpacks and Shiny New Sneakers

Late August to early September is the time when students flood back onto college campuses, many of them bringing with them their shiny new sneakers and their brand-new backpacks. They have had a summer filled with fun (hopefully) and are ready to dive into another year of learning. For the tech managers in higher education, […]

Backpacks and Shiny New Sneakers

Technical Debt in Higher Ed

In the IT world the phrase “technical debt” is a well-known phrase and it is used effectively to describe problems and why they are so difficult (expensive) to fix. The term first came about in 1992 and was coined by Ward Cunningham. Cunningham was particularly referring to software coding, and that is a common way […]

Technical Debt in Higher Ed

The Sphere and the AV Industry

On July 4, The Sphere lit up on the Vegas Strip for the first time, and the buzz about it went viral. I doubt there is a single person in the AV/IT industry who has not seen or heard about the Sphere, but even if you have it is worth taking a few minutes and […]

The Sphere and the AV Industry

AI and Higher Ed

AI is one of the most consequential and fast-moving technologies we have seen in years. The speed of change and drastic impact of that change will cause people to react quickly, go with the crowd and make poor decisions about how the technologies will be used in their businesses. No one, not even higher ed […]

AI and Higher Ed

Trust Your Customers

In this blog, I have often written about listening to your customers. Usually, I focus on designing and selling products and solutions, to be sure they are what the customer needs, not what we want to sell them or think they need. Today I am writing about customer service when it comes to repair, maintenance […]

Trust Your Customers

Reduced Power Consumption is a Win for Sustainability and Finance

Sustainability has been a hot topic in the AV world over the past few years. Many manufacturers have expanded and touted their sustainability efforts, and customers are pushing for sustainable options. The sustainability of companies involves everything from their policies and practices at their headquarters and offices to the products they sell and end up […]

Reduced Power Consumption is a Win for Sustainability and Finance

AI Takes the Role of Maintenance and Support

In a recent recording of The EdTech Podcast, I was talking about my last blog on the importance of AI in AV and what the future may hold. The host of the podcast, Erin Maher-Moran, added “and think about what this will do for troubleshooting and maintenance.” It was not surprising that Erin had thought […]

AI Takes the Role of Maintenance and Support

A Technology Manager’s Guide to InfoComm 2023

As I sit down to write this blog, InfoComm is only a few weeks away. I am very excited to see the energy, excitement and turnout at InfoComm 2023, which I expect to be the first back-to-normal InfoComm in three years. Coincidentally, for those of us in higher education, this time of the year is […]

A Technology Manager’s Guide to InfoComm 2023

Design AV Based on Observed Needs and Behavior

In April, my wife and I took a vacation trip to Florida. On our way back we had a layover in New Jersey — but our first plane was delayed and we now only had an hour and a half. So, when we landed, we were in a rush to get to our new gate, […]

Design AV Based on Observed Needs and Behavior

Culture Will Determine RTO or WFH

We often use terms like “culture” when talking about companies, and often associate this with whether a place is a good place to work or not. To really understand culture and how it affects the workplace we first need to understand the definition of culture. Culture is the shared values, attitudes and behaviors that define […]

Culture Will Determine RTO or WFH

The Future of Trade Shows

During the pandemic, there was a decent amount of discussion about the future of trade shows. Predictably, these theories ranged from “they would go fully virtual” to “they spring right back and be just as big as before.” I think that those who predicted a spring back to the “old days” were closer to the […]

The Future of Trade Shows

Women’s Month in AV

March is women’s month in the United States, and I am happy to see consistent messaging and support for it in the professional AV industry. AVIXA has regular posts on social media highlighting women in AV, and many other industry publications, including this one, do the same. A couple of months ago, a group of […]

Women’s Month in AV

AI Has Endless Possibilities for AV

In January I wrote about the emergence of ChatGPT and how it is causing waves across the country. I wrote about my belief that ChatGPT, in particular, was going to have a major effect on how we teach students. ChatGPT has allowed people to expand their thinking of what computing can actually do. Previously, we […]

AI Has Endless Possibilities for AV

It’s a New Year

Over the past several weeks, people much smarter and more creative than I have made predictions on what 2023 will bring to the AV world. These are always fun to read and keep score of throughout the year. Rather than make predictions, I tend to think about what the important issues will be throughout the […]

It’s a New Year

Budget, Inventory and ‘Standards’

For years, I have been the poster child for standards in classrooms. I have made this argument for a very long time at my school and through talks and at conferences. The arguments for standardization are powerful and plentiful. The ability for staff to only need to be focused on a certain family of products […]

Budget, Inventory and ‘Standards’