Forget Creativity at Your Own Risk – Creating Content

When it comes to content marketing — the hot new world of social media, blogging and whatnot — there are basically two steps. Create content Distribute content Within those steps, you have a dozen other things going on, to be sure. Planning, design, measurement, etc. But at its heart, you have these two steps. As […]

Forget Creativity at Your Own Risk – Creating Content

Everything is Empathy

Think about your last horrible experience with a company. Perhaps the product didn’t work as expected or advertised. Did that company listen to you and try to make it right in a way that was mutually acceptable? Or did you get the loathsome “I’m sorry you feel that way,” which is a particularly insidious type […]

Everything is Empathy