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Atlona Announces Enhancements to Pre-Sale, Post-Sale Tech Support

atlona-logo-300x51-0813SAN JOSE, Calif., May 6, 2014 – Continuing efforts to enhance pre-sale and post-sale support for integrators in the Americas and Europe, Atlona, the maker of AV signal distribution and management solutions, announced it has added new full-time staff to its training and technical sales engineering department and that it had permanently extended weekday business hours for tech support from 5AM-5PM Pacific Time in the U.S. and from 8AM-5PM in England. Weekend tech support for the U.S. has been extended as well from 7 AM to 4 PM Pacific Time for both Saturday and Sunday. Atlona said it had also launched one-to-one video chat and “LiveChat” capabilities for its tech support staff to work with customers.

Ken Eagle, Atlona’s director of training and technical sales, said the staff additions would allow Atlona to participate in more regional partner events and training programs as well as to provide increased pre-sale technical and engineering support for integrators developing designs and proposals for clients. “We want to provide support that will allow our dealers to spend more time with more customers and give integrators the tools they need to offer proper application solutions to their clients,” he said.

Eagle said Atlona’s enhanced sales and tech support program, while helping integrators in day-to-day business, would help build stonger, long-term relationships. “We want integrators to know they can rely on us to be there when needed. We want them, and their clients, to have the best possible experience using our products,” he stated.

Eagle cited the Atlona Academy Training Program, revamped earlier this year as a 1-stop portal for a complete suite of Atlona training and knowledge-based resources, as another example of Atlona’s continuing commitment to pre-sales and post support.

About Atlona

Atlona is a leading provider of innovative, reliable AV and IT distribution and connectivity solutions. Since 2003, the company has been designing and engineering award-winning products for a diverse range of residential and commercial AV and IT markets, including education, business, government, entertainment, and healthcare. Atlona’s products and services enable system designers, integrators, consultants, and installers to simplify installation, minimize maintenance, and maximize the versatility of premier automated control solutions. Atlona’s vision is simple: deliver customer-driven products designed and developed with the features, performance, and reliability that industry leaders demand; and deliver the best value in the industry. More information about Atlona is available at www.atlona.com.

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