To my end user friends working with universities and schools, what are your thoughts about ITSM? Scott Tiner wrote his latest article all about the ITSM tool his institution is implementing. Do you think ITSM is too prescriptive? Also, why is Scott writing an AV blog about this? Do you believe ITSM has anything to do with AV? Check out his column to learn more about why he thinks AV staff should look at this from an IT perspective and vice versa. I love reading about the AV/IT convergence and if you have feelings about it, you’re going to enjoy reading!
Next up, it’s no secret that AV is experiencing a culture shift. But what exactly “culture shift” means depends on who you ask. So many things could stand a little updating in our industry, and Mark Coxon lists them out and gives his thoughts on implementing the new ways. What do you think? Is what Mark listed out what you think should be changed/edited in our industry, or are there others you can think of? This is a subject I’m very interested in, so let me know your thoughts!
Have a great weekend!