Latest headlines: Christopher Gillespie on benchmarking, Scott Tiner on diversity in the AV industry, plus news from Logitech, Poly and more
July 21, 2020 | Volume: 6 | Issue: 14
Hello. Me again, with you for another week of AV Buyers.Club with an intro that’s definitely less funny than Steph Beckett’s but maybe not so bad?
I cannot believe we are approximately 67.7% through July. While the year keeps chugging on, so do the product updates. Below, lots of headlines from a few brands you might have heard of. Some that caught my eye: ARISTA joins the AV-over-IP club (with 10G SDVoE); LG and Peerless-AV are providing turnkey (at first I read that as “turkey,” but no) health solutions for business and schools; and a new PTZ streaming camera from AVer. And much, much more. Like, there were so many updates, I had to “View entire message” because the newsletter was clipped!
Of course, I know you’re going to click every link and read every story we wrote these last few weeks. 😉 But just in case you’re short on time, I really encourage you to read the columns this week. Scott Tiner’s, “We Should Be Promoting Diversity in the AV Industry,” is important and well-written. Chris Gillespie’s — part 3 of his series on ITIL, ITSM and AV — is informative and frank. Gary Kayye’s take on why you should get into AVaaS (AV-as-a-Service) is thought-provoking and convincing; definitely worth a read.
Everyone likes to talk about how happy their customers are and how impactful their AV systems are. However, as there are no standard definitions or measurements for “impactful “or any other defining aspects of these systems, we cannot measure customer satisfaction, degree of impact and effectiveness. So, frankly stated: No one has a way of definitively saying that they do a better job than any other firm.
On infrequent occasions, I write blogs that do not relate directly to technology or AV. I do this because I feel as though I should stick to the things that I know and have experience with. Yet, there are times when something is so important, I feel like I need to say something. Due to the racial inequalities within the U.S. — which have been highlighted over the past several months — this is one of those times.
I’ve been writing about offering AVaaS for over 4 years. Heck, I’ve even done two different webinars about it — and how to do it — for Almo Pro A/V since 2016. Yes, barely any AV integrators are offering it. But, now’s your chance. And, thanks to Zoom’s recent HaaS (Hardware-as-a-Service) announcement yesterday, you have a more straightforward path to success as the end users will understand it better, and you can copy Zoom’s model!