Latest headlines: Paul Konikowski on Zoom’s recent brush with the FTC, Mark Coxon on the concept of cheer squad management and more
December 15, 2020 | Volume: 11 | Issue: 23
I want to start this intro off with a public apology to everyone who has emailed me in the past month: Expect a frazzled email back with an apology for the delayed response. Actually, just expect me to apologize for the delayed response pretty much forever. I am pretty sure all the columnists I email back (a week late) think that something is wrong with me. They are probably right.
That got me thinking — do you have a preferred method of inter/intra work communication? Within our office, I am super responsive to Zoom invites, meeting requests, phone calls and our instant messaging system. Emails? They are just a no from me, dog. I guess that makes it difficult for people who attempt to contact me and don’t work at rAVe. I am working on it, and it is my New Year’s resolution to be better.
Enjoy this newsletter with columns from Paul Konikowski on Zoom’s brush with the FTC (how did I miss that this happened????) and one from Mark Coxon on something he calls cheer squad management.
I was initially going to send this newsletter yesterday, but sorry for my delayed response.
On Nov. 9, 2020, the United States Federal Trade Commission announced a pending settlement with Zoom Video Communications, Inc. According to FTC Matter/File Number: 192 3167, “Zoom Video Communications, Inc. will be required to implement a robust information security program to settle FTC allegations that the video conferencing provider engaged in a series of deceptive and unfair practices that undermined the security of its users.” Wait — Zoom what now?
Management can’t be about top-down pressure to accomplish a goal. Stressing the importance of a goal and continually pressuring employees to deliver more results without extra resources only drives short-term success at the expense of long term morale and frustration. Failing to reach a goal isn’t a failure of not enough management. It’s a failure of not enough support.