+ Is Your Training a Birdie or a Bogey? [Donald Guzauckas, Jr.]
Are you giving your staff the bare-essential training and putting them in front of clients? Do you assume that they should all "just know" stuff because you do? Do they know the finer points of your business that will make them stand out as exceptional? What do they want to get out of the job: continuous improvement and development, or just a paycheck? As business leaders we need to help our teams develop the muscle memory that will grow our businesses.