Service Contracts That Make Sense

Service Contracts That Make Sense

For years, this publication, its founder and many others have been all but begging companies to get into the service business. The days of selling boxes and …

The “Active” Classroom

The “Active” Classroom

For the past several years, one of the buzzwords in education has been the “active learning classroom.” In fact, the active classroom even made the …

InfoComm and UBTech 2017

InfoComm and UBTech 2017

If you have read my columns over the past couple of years, you have likely noticed a pattern. In most of the columns I try to explore creative ways for …

Political Advertisements of the Future?

Political Advertisements of the Future?

I am writing this article on the afternoon of Halloween. I spent the day running errands the get ready for the long winter that is ahead of us here in the …

Security Wake Up Call

Security Wake Up Call

On Fri., Oct. 21, a company in small Manchester, New Hampshire was the focus of a DoS internet attack.  While the city it is located in is small, the company, …

VR on the Coaster

VR on the Coaster

According to an article titled “Amusement Parks Hurtle Into Dizzying Realm of Virtual Reality” in the August 31st Wall Street Journal, there are over 3,000 …

Ticketing Solutions for AV

Ticketing Solutions for AV

If you serve the education market, you are well aware that the crazy season is upon us. Students are back on campus and the faculty are joining them and …

Lean Model to Determine Designs

Lean Model to Determine Designs

We have all heard, “Well that is how it was designed.” Or, “the integrators made this more complicated than it needed to be.” I, as …

Getting Close

Getting Close

This month, I take a quick break from writing about ITIL. Why? Well, it is June and in the AV world that means InfoComm. We all know that InfoComm is the …

ITIL: Service Design

ITIL: Service Design

For the past couple columns I have been writing about the Information Technology Infrastructure Library (ITIL). ITIL is a set of best practices for managing …

Samsung D’light

Samsung D’light

In March, I had the unique opportunity to visit Samsung Worldwide headquarters in Seoul, South Korea. An interesting note is that the headquarters are in the …

ITIL: Service Strategy

ITIL: Service Strategy

Last month, I wrote about the ITIL guidelines and the powerful changes implementing them can drive. As I wrote, ITIL is divided into five lifecycles. As one …

ITIL: Not Just Another Acronym

ITIL: Not Just Another Acronym

Years ago, we used to talk about IT and AV convergence. I think that most of us would agree that the “convergence” is over. AV is part of IT. As we …

iOS 9: A Digital Sign

iOS 9: A Digital Sign

My brother had an odd experience last Saturday evening. He got into his car and before even starting it, his iPhone spoke up and told him that he was 10 …

Customer Service: Products That Are Ready

Customer Service: Products That Are Ready

As I sat down to write this column, I hemmed and hawed. I even got the column in a little late as I hesitated as to whether I should submit it or write a new …

What is YOUR Strategy?

What is YOUR Strategy?

A couple times in this column, I have written about strategy. In those columns I have focused specifically on the strategy of the companies you are working …

Sometimes, Appearances Do Matter

Sometimes, Appearances Do Matter

We have been using the Crestron Capture HD products at Bates College for several years. However, we have always had various problems with the devices. On …

Measure Your Success

Measure Your Success

In my recent rAVe DS column, I wrote about the value of developing a strategy for digital signage and from that strategy developing metrics to measure whether …

Metrics Count

Metrics Count

Last month, I wrote about the need to define a strategy for your digital signage applications. As the integrator, this is as important for you as it is for the …

Strategy Matters

Strategy Matters

We installed our first digital sign at Bates College over 12 years ago. About seven years ago we installed a server based system and the signs have continued …

Don’t Implement Broken Tech

Don’t Implement Broken Tech

Last month, I was traveling through Newark and on an early morning flight. I got through the security line a little early, so I decided to sit down for a meal, …

Privacy Concerns

Privacy Concerns

Data and privacy concerns are the topic of constant news and media coverage. Who is watching you when, who is gathering data on you and what type are questions …

Microsoft Shows Up To ISE

Microsoft Shows Up To ISE

Last summer one of the biggest stories (non-stories) was the large, vacant booth from Microsoft at InfoComm. It was almost as if they planned to release a …

Are You Up For a Piece of the Pi?

Are You Up For a Piece of the Pi?

The Raspberry Pi is a credit card sized computer, developed by a company in the UK. The stated goal of the company is to provide an inexpensive option for kids …

D-Tools: Brings It All Together

D-Tools: Brings It All Together

Several months ago, I watched a colleague present a webinar on D-Tools, a AV integration software package. I was interested in certain aspects of the software, …

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