Solving the Problem, Part One

Solving the Problem, Part One

Over the past few months, my esteemed rAVe HOW colleague, Anthony Coppedge, has written several columns that raised significant and critical issues regarding …

Selling Maintenance Services

Selling Maintenance Services

One of the joys of the AV business is that as networked-capability increases the performance potential of integrated AV, it also increases the complexity, …

Murphy Was an Optimist

Murphy Was an Optimist

The most often ignored or forgotten problem in AV/IT systems can be summed up in this quote from Benjamin Franklin: “By failing to prepare you are …

The Joys Of Troubleshooting

The Joys Of Troubleshooting

Everyone who knows me knows that I have an aphorism for every occasion. (I have sports metaphors too, but that’s not the topic at hand today.) One of my …

When No Really Means: I Don’t Know

When No Really Means: I Don’t Know

What Does No Really Mean? I don’t know which specific issues you encounter when dealing with a client who knows only one answer to every suggestion or …

When Everything Goes Wrong

When Everything Goes Wrong

It was my husband’s birthday, and the only thing standing between me and our birthday date was a quick service call. Update some network settings, reboot …

Just Breathe

Just Breathe

I was sitting on an overturned paint bucket, holed up inside a freezing cold electrical closet. Just another day at the office! I was trying to figure out the …

The Shortest Distance Between Two Points

The Shortest Distance Between Two Points

Although it’s verity has long since been debunked, there’s a popular adage about how during the height of the Cold War and the Space Race, NASA spent …

Does Your Technology Matter?

Does Your Technology Matter?

In the last year, I have had the great fun of advising a number of tech startups, in both a formal and informal role. It’s been so energizing and refreshing …

Adding to Your Winning Team

Adding to Your Winning Team

Who is the best person on your integration team? Where are you getting the highest value? Is it the engineer who can design a flawless system and bring it life …

Trying New Things Without Disaster

Trying New Things Without Disaster

In the past, I’ve talked about problem solving and how much AV pros love to do it. I also cautioned against being so fond of problem solving that you …

Serviceability At The Forefront

Serviceability At The Forefront

If you survey a broad sampling of veteran AV pros you’ll find that they’re united by a common trait: They’re all really good at problem solving. In fact, …