AVIXA, Open Standards and the HOW Market

AVIXA, Open Standards and the HOW Market

When an organization with the legacy of the International Communications Industries Association (ICIA) changes its name to AVIXA (Audiovisual and Integrated …

ITIL: Service Design

ITIL: Service Design

For the past couple columns I have been writing about the Information Technology Infrastructure Library (ITIL). ITIL is a set of best practices for managing …

ITIL: Service Strategy

ITIL: Service Strategy

Last month, I wrote about the ITIL guidelines and the powerful changes implementing them can drive. As I wrote, ITIL is divided into five lifecycles. As one …

ITIL: Not Just Another Acronym

ITIL: Not Just Another Acronym

Years ago, we used to talk about IT and AV convergence. I think that most of us would agree that the “convergence” is over. AV is part of IT. As we …