ITIL: Service Design

ITIL: Service Design

For the past couple columns I have been writing about the Information Technology Infrastructure Library (ITIL). ITIL is a set of best practices for managing …

ITIL: Service Strategy

ITIL: Service Strategy

Last month, I wrote about the ITIL guidelines and the powerful changes implementing them can drive. As I wrote, ITIL is divided into five lifecycles. As one …

ITIL: Not Just Another Acronym

ITIL: Not Just Another Acronym

Years ago, we used to talk about IT and AV convergence. I think that most of us would agree that the “convergence” is over. AV is part of IT. As we …