The Current State of CX Strategy: Three Governing Themes for Approaching CX

BOSTON, MA, June 9  — There is widespread consensus about the importance of customer experience (CX) but little agreement as to how it should be organized, implemented, measured, and improved. Budgets and headcounts have increased in many cases, but specific strategies for deploying these resources and investing in capabilities seem to be inconsistent and face […]

The Current State of CX Strategy: Three Governing Themes for Approaching CX

AV and Acoustics — One Integrator’s Point of View

I logged into rAVe today to write a completely different blog post about management and an analogy to cheer squads, but as I landed on the rAVe site here, I ran across an article by Daniel Shatzkes titled “Why You Should Hire an Acoustics Specialist at the Outset”. I wasn’t familiar with Daniel as a […]

AV and Acoustics — One Integrator’s Point of View