Customer Experience

Customer Experience

I purchased a new car yesterday. While its always satisfying to get new wheels the point of this post isn’t really about the new car experience. The …

Don’t Implement Broken Tech

Don’t Implement Broken Tech

Last month, I was traveling through Newark and on an early morning flight. I got through the security line a little early, so I decided to sit down for a meal, …

Builders Don’t Like You

Builders Don’t Like You

Like any business, AV pros face many challenges. Margins, product availability deadlines — all the ones you might expect. I want to focus on just one for …