Ihiji ProVue Offers Remote Monitoring and Support Application For Tech Professionals

Ihiji is unveiling the all new Ihiji ProVue Remote Systems Management platform during CEDIA. Ihiji ProVue is a combination of Ihiji’s Invision and ServiceManager. The CEDIA launch of Ihiji ProVue allows technology professionals to remotely monitor, manage and support client’s technology in a totally new user experience.

Ihiji will be showcasing the entire ProVue platform, which includes ProVue, a new web application, ProVue Mobile, an app for in-field technicians and HomeVue, a consumer-facing app for self-service and support. Building on Ihiji’s Vendor Insights Program (VIP), Ihiji ProVue includes improved Ihiji Invision features for auto-discovery, device identification, setup and insights utilizing Ihiji’s device module and identification library.

The initial ProVue web release focuses on simplifying setup and management of Remote Systems Management. These improvements come in the form of a total redesign of Ihiji’s traditional RSM solutions with a new user experience and improvements to back-end functionality. The improvements include leveraging Ihiji’s seven years of experience and vast data set for auto-device detection and more intelligent device profiling. Ihiji is also showing ProVue Mobile, which will allow field technicians to more easily configure and discover devices while on-site, as well as manage all power reboots while on-the-go. Another addition to the ProVue platform includes Ihiji HomeVue, which allows a customer to get a snapshot of system health and perform self-help reboots. The entire Ihiji ProVue platform is offered under Ihiji’s current Invision and ServiceManager pricing model, allowing dealers to continue to take advantage of the freemium features of Ihiji Invision Lite or more robust features included in Standard service subscriptions.

Here are all the details.

Sara Abrons

About Sara Abrons

Sara Abrons is editor-in-chief of rAVe [Publications] and a graduate of the School of Media and Journalism at the University of North Carolina at Chapel Hill. Reach her at sara@ravepubs.com or on Twitter @SaraAbrons.