THE #1 AV NEWS PUBLICATION. PERIOD.

Getting That “Aha, I Get It!” Moment

We are very big on training here at Australian Presentation Systems, attending as many training days as possible. One of our newly promoted sales staff Emma has recently completed the online course Infocomm AV Essentials. Emma has been with us for over four years – starting in reception then going on to manage customer service, and now moved into sales.

Here is Emma’s take on the InfoComm – AV Essentials online course:

I have been working with Australian Presentation Systems for over 4.5 years and in August I was promoted to sales from reception.

Before working at Australian Presentation Systems, I had not dealt extensively with AV equipment apart from day-to-day appliances, let alone getting to know the technical lingo behind it all, like learning about Bit Depth of a digital signal, microphones, cables and so much more.  Recently I completed the Infocomm AV Essentials course online. I feel more informed, and also quite impressed with myself in some sections where I actually knew the majority of it from when I was working in reception and asking questions. Funnily enough saying that, I also felt moderately overwhelmed at how in-depth the AV industry is.

I found the course to be intense for 90 days to complete whilst working and finding time to do an hour a day when possible. After reading through a module (I found that there was a lot to read, I suggested to InfoComm to add audio) in the chapter there is a quiz section that I really found very helpful to make sure you understand the chapter before completing the exam section. The best way for me to learn is hands-on, so perhaps I should have experimented with the equipment based on the subject at hand and made sure I fully understood how it works. My boss purchased the CTS book (Certified Technology Specialist) which assisted me through the course also which was really helpful to go back a read the chapters at home.

I have found this course to be both challenging and rewarding. I applaud myself when I understand technical terms that I have recently learnt and also when I can inform clients about the products and how they work thanks to InfoComm, and of course, working with two very informed colleagues.

So I am still learning everyday and definitely recommend anyone who wants to learn more about the AV industry or even brush up there AV knowledge to do it.

Thanks Emma for sharing your take on the online course, I remember doing the course many years ago when it first started which was quite slow to do online when we only had dial-up; oh how times have changed. I think the course is great but has to be backed up by actually getting hands on with the equipment and going out on installs and seeing how it is done in the field. All this helps to get that “aha!” moment where you can put all the theory together with the practical. That’s how it works.

Till next time

Written mainly by Emma Rudge

Top