Selling Maintenance Services

Selling Maintenance Services

One of the joys of the AV business is that as networked-capability increases the performance potential of integrated AV, it also increases the complexity, …

Integrators or VARs?

Integrators or VARs?

Over the past several years my job has evolved more and more into the IT world. This has given me an interesting opportunity to see how vendors act differently …

Wellness Checks

Wellness Checks

The connected era we live in is pretty amazing. A huge proportion of my job can be done by phone, text, and email. But there’s still replacement for meeting …

Murphy Was an Optimist

Murphy Was an Optimist

The most often ignored or forgotten problem in AV/IT systems can be summed up in this quote from Benjamin Franklin: “By failing to prepare you are …

Zoom Continues to Impress

Zoom Continues to Impress

If you have been paying any attention to the video conferencing world over the last several months, you have undoubtedly witnessed the incredible growth of the …

HDMI Surprise

HDMI Surprise

  So it turns out that I can still be surprised. That I’m not as jaded and world weary as I thought. That I have not yet seen everything. Long story …

AV=Actual/Virtual

AV=Actual/Virtual

Last week, I attended Oculus Connect, the conference for Facebook/Oculus virtual reality developers. It was one of the best glimpses I have yet seen into the …

Today, We’re Launching THE rAVe Agency

Today, We’re Launching THE rAVe Agency

As you may know, I have been teaching both new media advertising and branding at the University of North Carolina (UNC) for more than 10 years now. Nearly …

Dashboarding Your Success

Dashboarding Your Success

This month at CCUMC, I will be discussing how Bates College began to turn around its service operations by using data, metrics, SLAs and dashboards. This is …

Gaming for Theater Rooms, Plus Ça Change

Gaming for Theater Rooms, Plus Ça Change

As the saying goes, the more things change, the more they stay the same. Gaming now occupies a place in end-users entertainment options that is as mainstream …

On Diversity

On Diversity

“I’m a white male, age 18 to 49. Everyone listens to me, no matter how dumb my suggestions are.” –Homer J. Simpson I’m with you, Mr. Simpson. …

Operating Through an Emergency

Operating Through an Emergency

Despite our industry’s change from box sales to services, I still see some integrators who don’t seem to understand how a service must deliver value to …

(Video) Compression Is Good for You

(Video) Compression Is Good for You

By Tom Vanthuyne Business Development Video Products, Silex Insight Ever since ancient civilization, people have been compressing goods; think olive oil, wine, …

Credentials, What Are They Good For?

Credentials, What Are They Good For?

One of the items that popped up in my feed this week was the news that Google no longer requires job candidates to possess a four-year degree. Further …

IoT Is a Potential Hacker-Fest

IoT Is a Potential Hacker-Fest

Everyone, everywhere is talking about the so-called Internet of Things (IoT). And, every tech company is trying to find a way to claim their products are part …

AVaaS: It Just Does Not Make Sense

AVaaS: It Just Does Not Make Sense

Next month, I have the opportunity to be part of an amazing panel at CCUMC on AVaaS. Being part of this panel has made me think more about the service and do …

Gravity

Gravity

There are, within our space-time continuum, some immutable constants. For example, we can be assured that the earth will revolve on its axis every 24 or so …

Are You Really Listening to Your Clients?

Are You Really Listening to Your Clients?

DILBERT © Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved. The wild, wonderfully sarcastic and incisive mind of Scott Adams …

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