AVAD has announced it’s switching to a service model throughout North America. As part of these moves, AVAD is both expanding its field sales force to markets beyond its current footprint and blending national and regional call centers in order to reach more of its customers and provide local support to its dealer base. AVAD will transform its physical branch locations in many existing markets as well as opening branches in new locations. AVAD is dramatically changing its approach to logistics by establishing central distribution centers across North America which will provide increased inventory availability and rapid order fulfillment to its customers. A critical part of AVAD’s new initiative will include expanded will-call access that will more precisely place product where and when it needs to be available.

AVAD is launching a comprehensive new transactional and information based web and mobile portal platform. AVAD customers will be able to use the portal to access the best brands in the industry. The AVAD portal will also be a gathering place for the AVAD community to learn, train, and share ideas. AVAD is also expanding its design services for dealers, and has doubled its tech support department.

Trade partners will benefit from AVAD’s new strategy through streamlined operating costs, improved methods for delivering training and education and the opportunity to showcase their products at AVAD’s soon-to-be-announced experience centers located throughout the United States and Canada.

These investments and enhancements will begin implementation immediately with several AVAD locations transitioning to new sales centers over the next 30 days. These transitional changes will take effect with minimal disruption in AVAD’s ability to take or fulfill orders and AVAD customers will continue to be able to connect with local and call center based AVAD representatives. Additional company initiatives will be announced over the coming months.

Here are the details.