AV Insider Spotlight : Bob Fries, Technical Support – AMX by Harman (Samsung)

Each week,  I am highlighting on some of the incredible people who are in the Audio Video Industry. As this blog is mostly about AV insiders, today we are profiling Bob Fries.
Here is a brief intro about him.
AV Insider Spotlight - Bob Fries
Bob Fries  has worked in the Audiovisual industry for over 20 years.  He is currently serving as Senior Technical Support Engineer for AMX.
Please drop your questions in the comments below and i will make sure that he sees them.
1.Describe your journey in the AV industry? How did it start?
I have always had an interest in AV equipment and began my career as an amateur recording engineer with several bands in our area in Idaho.I took electronics courses at the University of Idaho and while it took years for me to actually get a job in the industry, I finally took a position as a technician and eventually a programmer for control systems in the AV industry in California.
2.What do you think is the challenges that are facing a new person who wants to join the industry.

Many people do not understand the need to experience every facet of the industry.  From planning the installation to pulling the wire and all the step required to make a successful system.  They think they can cut in line to the satisfaction of hearing a well-tuned system without working the details required to get to that final phase.

3.What are the positives of working in this industry

In my opinion, the opportunity to work with premium equipment and top quality people to produce a magnificent looking and sounding system is the reward.  For most of us it is the ultimate toy competition.

4.What in your opinion would you change in the industry? What are the negatives that are prevalent ?

Our industry, like every other, has some people that are convinced of their superiority.  Their arrogance sometimes makes them intolerable.  Working with these people will taint the otherwise wonderful job.

See also  Spotlight : Michael Bucklin, Regional Manager, Southwest at Biamp Systems

[RELATED] : If you have missed any of the previous interviews, please click here.

5.Describe your ideal client? What do you wish clients to know before hiring you.

When I was building systems, the ideal client was the person with realistic expectations. 

6.If you were going to start over, what would you do differently ?

I cannot think of anything that should be different.

7.Describe a typical work day for you. What are your daily disciplines?

Since starting to work as a Technical Support person, my day is split between helping people learn about how our product works, and learning about it myself.  (often at the same time)  As a controls company, we often end up knowing more about other manufacturer’s gear and helping our customers work out installation and programming details.

8.Describe the apps and gear that you use daily which makes you more productive?
We have our own set of applications and gear that are used for our controllers.  However, most are transitioning to IP based communications so we find that tools like PuTTy and terminal emulation tools that are freeware are used commonly and therefore we have to become familiar with them as well.
For more information about Bob Fries , please find a few links.


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Ajish Raju

About Ajish Raju

Ajish Raju is co-founder and Chief Evangelist of Favante. He loves traveling, trying new cuisines and gadgets. Reach him at ajish@ajishraju.me