Many people do not understand the need to experience every facet of the industry.  From planning the installation to pulling the wire and all the step required to make a successful system.  They think they can cut in line to the satisfaction of hearing a well-tuned system without working the details required to get to that final phase.

In my opinion, the opportunity to work with premium equipment and top quality people to produce a magnificent looking and sounding system is the reward.  For most of us it is the ultimate toy competition.

Our industry, like every other, has some people that are convinced of their superiority.  Their arrogance sometimes makes them intolerable.  Working with these people will taint the otherwise wonderful job.

[RELATED] : If you have missed any of the previous interviews, please click here.

When I was building systems, the ideal client was the person with realistic expectations. 

I cannot think of anything that should be different.

Since starting to work as a Technical Support person, my day is split between helping people learn about how our product works, and learning about it myself.  (often at the same time)  As a controls company, we often end up knowing more about other manufacturer’s gear and helping our customers work out installation and programming details.