Scott Tiner

Scott Tiner

A trained educator, graduating from the Boston University School of Education, Scott is interested in the integration of technology and education. He works at Bates College managing the Client Services portions of Information Technology. Scott directs the Service Desk, which is responsible for the support of all classrooms and computers on campus. He also oversees the campus training programs and specifies and purchases computing equipment for the campus. He stays very active in the AV and IT fields, having presented at both regional, national and international conferences. Scott writes columns and blogs regularly for rAVe [Publications]. In order to continue to develop and strengthen his leadership and management skills Scott has attended the Management Institute and the Leading Change Institute, sponsored by EduCause. He earned his MBA form the Peter T. Paul College of Business and Economics, at the University of New Hampshire. During his time in graduate school Scott developed an interest and expertise in leadership and team building. As an experienced speaker and writer, Scott is always looking for new experiences to share, learn and grow. Scott can be contacted via LinkedIn, on Twitter at http://www.twitter.com/stiner or via email at stiner08@gmail.com

Service Contracts That Make Sense

Service Contracts That Make Sense

For years, this publication, its founder and many others have been all but begging companies to get into the service business. The days of selling boxes and …

UBTech 2017 – A Great Start to InfoComm

UBTech 2017 – A Great Start to InfoComm

For the first time in several years, I was able to attend InfoComm. Before attending the show however, I was fortunate enough to be a speaker at UBTech. UBTech …

The “Active” Classroom

The “Active” Classroom

For the past several years, one of the buzzwords in education has been the “active learning classroom.” In fact, the active classroom even made the …

Extracting Value from Trade Shows

Extracting Value from Trade Shows

My first trip to InfoComm was six or seven years ago, one of the years it was held in Las Vegas. I left the show completely amazed at the magnitude. With the …

InfoComm and UBTech 2017

InfoComm and UBTech 2017

If you have read my columns over the past couple of years, you have likely noticed a pattern. In most of the columns I try to explore creative ways for …

ISE: Smarter Campus

ISE: Smarter Campus

Thanks to an invitation from InfoComm to speak at its Smarter Campus session, I was able to attend ISE for the first time in 2017. The trip and the show were …

AV on Four Wheels

AV on Four Wheels

At the various auto shows that have already taken place this year, all the talk is about autonomous vehicles. Just a few short years ago the thought of …

Customer Service: Two Experiences

Customer Service: Two Experiences

I am back from ISE 2017 and had an amazing experience. I learned so much and will have plenty to write about, and will be following up on over the coming …

BYOD – Where Do We Stand?

BYOD – Where Do We Stand?

Remember the days when all the AV and IT people at a campus needed to worry about were the computers the institution owned, or the installed computer at the …

The Saga

The Saga

In early November, I had the opportunity to attend CCUMC in San Antonio. The city was amazing, the food was delicious and the conference was great. To read …

CCUMC 2016: Were You there?

CCUMC 2016: Were You there?

At the beginning of November, I attended the CCUMC conference in San Antonio, Tex. For those of you who don’t know what CCUMC is, you should check out the …

The BIG Samsung Acquisition

The BIG Samsung Acquisition

Monday morning we woke up to some major news in the AV industry. Samsung had purchased Harman. When I say we, I mean us AV PEOPLE. To the rest of the world, …

Political Advertisements of the Future?

Political Advertisements of the Future?

I am writing this article on the afternoon of Halloween. I spent the day running errands the get ready for the long winter that is ahead of us here in the …

Security Wake Up Call

Security Wake Up Call

On Fri., Oct. 21, a company in small Manchester, New Hampshire was the focus of a DoS internet attack.  While the city it is located in is small, the company, …

AV on the Links

AV on the Links

Up here in Maine, fall has set in and the golf season is quickly fading away. Southern areas of the country have a few more months of play, but our time is …

VR on the Coaster

VR on the Coaster

According to an article titled “Amusement Parks Hurtle Into Dizzying Realm of Virtual Reality” in the August 31st Wall Street Journal, there are over 3,000 …

Ticketing Solutions for AV

Ticketing Solutions for AV

If you serve the education market, you are well aware that the crazy season is upon us. Students are back on campus and the faculty are joining them and …

Lean Model to Determine Designs

Lean Model to Determine Designs

We have all heard, “Well that is how it was designed.” Or, “the integrators made this more complicated than it needed to be.” I, as …

Determine the Need, First

Determine the Need, First

A couple of time I have written on the use of video conferencing in higher ed. At my institution it has grown exponentially. Last year we supported over 200 …

Getting Close

Getting Close

This month, I take a quick break from writing about ITIL. Why? Well, it is June and in the AV world that means InfoComm. We all know that InfoComm is the …

ITIL: Service Design

ITIL: Service Design

For the past couple columns I have been writing about the Information Technology Infrastructure Library (ITIL). ITIL is a set of best practices for managing …

Samsung D’light

Samsung D’light

In March, I had the unique opportunity to visit Samsung Worldwide headquarters in Seoul, South Korea. An interesting note is that the headquarters are in the …

ITIL: Service Strategy

ITIL: Service Strategy

Last month, I wrote about the ITIL guidelines and the powerful changes implementing them can drive. As I wrote, ITIL is divided into five lifecycles. As one …

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