Volume 9, Issue 6 — May 26, 2016
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Hidden Opportunities in the IoT: Ambient User Experience
By Mark Coxon rAVe Blogger
If you are looking for a good source of information and body of research on all things business and technology, arguably there is not a better resource than Gartner. It is definitely worth a few minutes to go to their technology page once a week and browse or even to sign up for their email alerts and newsletters.
A couple weeks ago, Gartner sent me a nice piece on the “Top Ten Strategic Trends of 2016”. If you didn’t see it, it is worth a read and my purpose in writing here is not to summarize that for you but rather to highlight one part of it and draw some relevant implications to our AV businesses.
The AV world is all abuzz with the term IoT, and rightfully so. The connected world we live in is becoming an increasingly complex mesh of devices with internet access. As AV companies, we all see the amazing opportunity that this presents. However I would also argue that we are getting hung up on two parts of the IoT and perhaps missing some of the more profitable opportunities that it may present.
As AV manufacturers who make boxes and as integrators who have traditionally sold and integrated boxes, it is no surprise that most of the talk around the IoT is around the part known as the Device Mesh, which “includes mobile devices, wearable, consumer and home electronic devices, automotive devices and environmental devices — such as sensors.”
In the long term however, we all know what happens to hardware. Margins decrease and commoditization sets in. In the case of IoT devices, I’d say that race to zero is even more accelerated, especially with a plethora of direct to consumer, DIY hardware out in the marketplace.
Many integrators already know the reality of the device mesh profitability conundrum and also understand the potential security risks a large number of connected devices can represent. Integrators in this camp have rightfully focused on securing devices on the IoT, creating a value proposition beyond that of the black box reseller. Although how many of these are focusing on the “adaptive” security mentioned by Gartner I can’t say.
It goes without saying that any IoT design or strategy has to include devices and make sure they are secure. I would also argue that the systems that do this in a way that is fine tuned to each individual user will be the ones that really differentiate themselves form the rest of the pack.
This is the promise of The Ambient User Experience.
Users should be able to transition seamlessly out of one facility to the next, automatically connecting and communicating their preferences on the fly and without any input from the user. Imagine leaving your house for work as your phone switches the music you were listening to inside automatically from your Bluetooth soundbar to your car radio. Then as you arrive at work, your phone unlocks the door, your desk powers up while you are in the elevator, and as you arrive at your workstation your schedule is displayed for the day. Upon arriving at your hotel, as you enter the room, your comfort profile changes the lighting levels and air conditioning settings, as well as configures the computer at the desk to already be loaded with access to your content and personal preferences.
The ambient user experience is just that. Ambient. It is not device dependent. It is not platform dependent. It is not location dependent. It is everywhere you are.
Take this a step further. If your profile and unique ID is coded to a token that you wear or that is implanted somewhere on your body, then potentially every device is your device. You could pick up a phone and it would automatically assign it your SIM settings for calls and proper billing. Then you could pick up an iPad and your iCloud would already be accessible for a presentation. BYOD would be a concern of the past, as now every device is potentially YOUR device. Hand it to the person next to you and now it is their device, complete with their profiles, settings and content.
As Gartner defines it, the Ambient User Experience “seamlessly flows across a shifting set of devices and interaction channels blending physical, virtual and electronic environments as the user moves from one place to another.”
This is the true meaning of ubiquitous, which begs the question:
Is proprietary the enemy of ubiquitous?
Crestron is doing some amazing things with their new PinPoint technology that allows a user’s device to adapt to its location within a building to provide wayfinding, explore scheduling, and assign device control functions. IT is a step toward the ambient user experience described above. But there is one problem. It only works with Crestron PinPoint enabled systems.
Proprietary can have its advantages in both reliability and support, but it’s drawback is that in order for a truly ambient user experience to be created, you would need 100 percent participation. Or you need a common standard that multiple manufacturers use. We can safely say that in AV manufacturers have traditionally built systems in proprietary ways that protect market share and prohibit cross pollination. Standards are not something that have been readily embraced.
Given all this, and some other popular pieces written lately both about code and industry practices on the whole, I’d say that proprietary is at least in AV, the enemy of ubiquitous.
IoT devices are available all over the place and for businesses and organizations, hardware or vendors that fail to address security concerns will never make the cut. In that way, neither the device mesh nor basic security implementation will be value added differentiators. However, the UX is something that can set systems apart, especially if that UX is one that seamlessly bridges devices, platforms, and locations. In other words…it is ambient.
As many have stated, the App is already dead. We need to get beyond the square icon, unilateral, launch-and-switch applications on our current devices if we want to stay relevant.
Who is working on the Ambient User Experience in AV today? If you can find the answer to that question, I would make sure to visit them at INfoComm16, as they may be the partner you need to propel your company into the future in a valuable way.
Who do you think is poised to revolutionize the UX? I’d love to hear your take in the comments.
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Dunning-Kroeger [sic] in Effect
By Hope Roth We’ve all dealt with people who get more and more adamant, even as they get more and more wrong. Maybe it’s a coworker who swears up and down that they never got your TPS reports (even though you can see them sitting on their desk!). Maybe it’s a customer who tries to change the scope of their system after it’s been installed and commissioned (even though you have the original scope in writing!). Maybe it was even you, but you just didn’t recognize it.
The state of blind ignorance that leaves a person unable to acknowledge their own shortcomings is often referred to on the internet as “my stupid cow-irkers,” but there is an actual name for it. It’s called the Dunning-Kruger Effect, and it refers to the blind spot in our own psychology where we are so completely uninformed about something, we become totally unaware of our own wrongness.
Dunning and Kruger observed this phenomenon when giving test subjects a test and then quizzing them about how they thought they had done. The subjects in the middle of the bell curve tended to rate themselves as average, but the people who had done either extremely well or extremely poorly were wildly inaccurate in their self-assessments. Those who had done well mostly rated themselves as having done only moderately well compared to their peers (the theory is that this is because they tend to assume that everyone else knows just as much as they do). And, finally, those who had done poorly mostly gave themselves high marks. They assumed they’d aced the test, even though they had gotten most of the answers wrong.
For more information about the Dunning-Kruger Effect, I would highly recommend Act Two of this episode of This American Life.
(The Dunning-Kruger Effect has been the subject of some scientific debate, but for the purposes of this article it has enough Stephen Colbert-style truthiness to serve as our launch pad).
The Dunning-Kruger Effect is particularly insidious, because by definition it’s impossible to detect in yourself. It’s like walking around with halitosis and a head cold. You’re not going to sniff it out. And most people are so insufferable about it, they’re not likely to have anyone give them gentle feedback about it. So how do we protect ourselves from our own (and others) bravado? I have a few suggestions.
Trust, But Verify
There’s nothing worse than a coworker who talks a big game, but can’t back it up. So how do you avoid hiring those people in the first place? Don’t just take them at their word. Have our good friends at Tier PM screen candidates for you. Give them real world skills tests and/or questions. Speak with all of their references. If I was hiring a programmer, I would ask to see some examples of their code. If you were hiring an audio engineer, you could ask them to put together a basic DSP file for you. When I got my first job as a technician, the hiring manager gave me a CTS practice test to fill out. I didn’t get every single answer correct, but I got most of them. And he was able to ask me follow-up questions about my reasoning about the questions I did get wrong. It was a good way for him to see how I would go about troubleshooting a problem. In that same fashion, taking a certification exam (or just a practice exam) can give you objective information about what questions you might have gotten wrong.
Use the Right Tools
I still remember the ignominy of a grade-school teacher berating me in front of our entire class for not checking my work on an assignment. My big mistake? I had spelled a word wrong. I tried to tell her that I couldn’t check my own spelling if it was my spelling knowledge that was faulty in the first place. She didn’t listen to me. These days, kids just use spellcheck. If the line is red, you need to fix it. It takes your own ignorance out of the equation.
Error checking and QA should be designed to eliminate your own blind spots. If you ever find yourself saying, “Well… that’s how it’s supposed to work,” when something gets flagged, you’re probably doing it wrong. On the first episode of my podcast, The Floating Point, Toine Leerentveld from Crestron told us about the software they use (Coverity) to ensure that their software engineers don’t introduce vulnerabilities and adhere to best practices. Most of us don’t have the luxury of automated error checking, but we can at least ask a trusted coworker to double check our math for us when it’s something really important.
Show Your Work
If my boss asks me how long I think it will take to do a project and I say “six hours,” he’ll say “OK.” If I say “one hour to write a Simpl# module, two hours to write the base code, and three hours to modify it for the other 10 processors,” he’s going to ask me if I’ve lost my freaking mind. And then he’s going to revise my estimate. Heavily. Letting him in on my thought process lets him see where I went wrong and provide error checking. Even the act of explaining your reasoning can give you that nudge that says, “wait a minute…”
A similar strategy can be employed in other areas of our industry as well. I recently spoke with a client who told me that a job their integrator thought would take two days ended up taking two weeks to complete. That’s a terrible situation for everyone involved. The integrator likely lost money on the job, and the client had to wait an extra week and a half for the completion of their project.
Following best practice guides for drafting proposals and documenting scope should protect everyone. There are some great resources out there that you can use to assess proposals. I would recommend starting with the white papers on InfoComm’s website.
Don’t Surround Yourself With Yes People
Earlier this week, I tried to do some programming that ended up being slightly outside my own comfort zone. I thought I was doing great… until I bricked my test processor. “I am the living embodiment of Dunning-Krueger today!” I joked with my podcasting co-host, Chris Tatton. “You know it’s spelled Dunning-Kruger, right?”, he said. Whoops.
(N.B.: Spellcheck thinks that Krueger is a perfectly fine spelling. Even automated error checking is fallible. We’re probably all doomed.)
My point is, I have friends and coworkers who are willing to tell me when I’m being an idiot. And I’m willing to listen to them. Which means that I have a real shot at learning from my mistakes. If I’m ever inclined to tell someone they’re wrong when they correct me, I let Google be our tie-breaker. And it doesn’t count if you click through 20 pages to find the one website that agrees with you.
Don’t Aim to be the Smartest Person in the Room
When I’m at trainings and conventions, I try to spend my time with people who have demonstrated knowledge beyond my own (I think I’m pretty good at sussing those folks out, but as this article demonstrates, I may be horribly, horribly wrong about this one). Not only do all of these smart people teach me all sorts of interesting and wonderful things, seeing the advanced work that they’re doing allows me to re-calibrate my senses about my own abilities.
I can’t tell you how nerve-wracking it is to write an article about the mistakes you don’t know you’re making and worry that I have mixed up your/you’re somewhere in my writing. If you think I’m off-base about any of this, please leave a comment and let me know. I’d welcome the feedback. Leave a Comment
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Neets Audio Amplifier 2:25 and Neets Rack Shelf Ships Neets just announced it is shipping its new Neets Audio Preamplifier, Neets Audio Amplifier and Neets Rack Shelf. The Neets Audio Preamplifier is a network controlled audio preamplifier controlled through LAN or RS-232. The Preamplifier adds additional RS-232 and I/O ports for expansion of the AV system and integrates with Neets and 3rd party control systems.
Neets Audio Amplifier 2:25 is a network controlled stereo audio amplifier controlled through LAN or RS232. The Audio Amplifier – 2:25 is a two-channel amplifier, which adds additional RS232 and I/O ports for expansion and I/O ports for expansion and integrates with Neets and third-party control systems.
The Neets Rack Shelf is a rack shelf for Neets Audio Amplifier 2:25 and Neets Audio Preamplifier.
All the specs are here. Leave a Comment
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NEC Debuts 24″ AH-IPS Panel NEC Display recently announced the MultiSync E245WMi-BK wide-screen desktop monitor with LED backlighting. Using an AH-IPS panel, the E245WMi-BK is native 1920×1200 resolution and has a brightness spec of 250 cd/m2 and a 1000:1 contrast ratio. The display also features an optional mounting plate to secure a zero or thin client.
The E245WMi-BK display includes the following features:
- 24-inch, 16:10, LED-backlit LCD wide-screen panel
- Fully ergonomic stand with height, pivot, tilt and swivel adjustability
- DisplayPort, DVI-D and VGA inputs, which connect to the latest peripherals and future-proof one’s investment
- Securely mount zero or thin clients with the included mounting plate
- Touch-sensitive OSD controls
- Compatibility with NEC’s NaViSet Administrator 2 asset management system
- Intelligent Power Manager (IPM), off timer and smart sensing technology with ambient light sensor that automatically dims the screen to further reduce energy consumption
- ECO Mode and carbon footprint meter
- ENERGY STAR 6.0 and TCO 7.0 compliance
The E245WMi-BK will ship next week and list for $319. Here are all the specs. Leave a Comment
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Epson Announces DC-13 High-Resolution Document Camera for K-12 Classrooms Epson America just launched an HD Epson DC-13 document camera featuring HDMI connectivity — aimed at K-12 classrooms. The new portable document camera supports 1080p resolution and has a 16x digital zoom. The DC-13 is being marketed as a “cost effective” classroom solution and it includes a microscope adapter (compatible with both Windows and Mac computer operating systems) to connect directly to a microscope for connection to the projector in the room.
In addition, the DC-13 has VGA and HDMI connectivity options and a video-camera that can rotate to function as a web cam, allowing lectures and lessons to be recorded. Audio files, videos, and images captured in the classroom can be easily saved on an SD1 card, and uploaded to class websites or sent via e-mail to parents and teachers looking to reference lessons.
The Epson DC-13 will be available for $449 in late May and here are all the specs. Leave a Comment
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In the Flat-Panel vs. Projector Wars, 70″ Monitors Take a Hit Radius Global Market Research is one of the largest independent market research companies in the world and they just released a study shows most kids (58 percent) can’t read content on 70” monitors.
The study was conducted with 106 students ages 12-to-22 in groups of approximately 30 at a time. Students were asked to read typical education content including charts and text-based information displayed on a top-selling 70-inch flat panel in a traditional 30-foot-by-30-foot classroom, and then write down six short items of information from what they saw. The students sat in five rows 22-feet wide (six seats per row) with the first row approximately eight feet from the display, and the last row about 27 feet from the display.
The overall results indicated that, on average, 17 out of 30 students per classroom were not able to read the content on the 70-inch flat panel, defined as writing down at least one item incorrectly.
“The majority of students evaluated in the study clearly had difficulty reading the content displayed on the 70-inch flat panel,” said Shira Horn, vice president, Radius Global Market Research.
The research findings support the 4/6/8 Rule for display size recommendations. The 4/6/8 Rule is a long-standing guideline commonly used by AV integrators and installers for determining the appropriate sized displays for different environments including classrooms, conference rooms and large venues.
Further, the results of the study are also consistent with the InfoComm DISCAS draft standard published by InfoComm International, the trade association representing the professional audio/visual and information communications industries worldwide. Using the DISCAS draft standard to calculate the Farthest Viewing Distance for Basic Decision Making — a 70-inch display would not be recommended for viewing text based educational content at distances of approximately 18 feet and beyond.
You can read the entire report here.
The study was funded by a projector manufacturer, Epson, but Radius Global Market Research is cited as a top-50 research firms in the world. Leave a Comment
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Nureva Announces Span 1.3 Software Update Nureva announces a new release of its software for the Nureva Span system. Span 1.3 software, which customers receive automatically through the cloud, further enables collaborative activities in several key ways. Users have more flexibility in the type of information they can easily capture and more tools available to them within the Span application. Preparation from personal devices for a collaborative activity has been enhanced, making set up easy and quick. While many new functions have been added to Span software, its hallmark intuitive ease of use has been retained.
These software enhancements reflect Nureva’s commitment to rapidly and regularly deliver new functionality that both enables familiar business processes and activities and extends them in meaningful ways, based on customer input. For example, without leaving Span software, users can now capture screenshots from their web browsers and other applications, keeping idea capture fluid. Canvases may now be duplicated to allow break-out groups to work on their ideas, starting from the same point or to serve as a template for future work. While Span software has always included auto-save to the cloud, users may now easily save versions of the same canvas during longer ideation sessions, enabling easy look-backs to ideas and plans as they develop. Users may ink within groups, drawing connections between elements. More note colors and ink colors add flexibility to allow easy grouping with powerful visual differentiation. A new text box feature allows for large-font headings and larger amounts of text to be included. Collectively, these enhancements make the overall experience more intuitive and enjoyable.
Check it out here. Leave a Comment
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Hitachi Intros 8000+ Series Projectors Hitachi America added the 8000+ Series 3LCD projectors to its high-end projector line up: CP-X8800, CP-WX8650, CP-WX8750, CP-WU8600 and CP-WU8700. The 8000+ Series projectors have HDBaseT inputs, multiple interchangeable lenses, Accentualizer and High Dynamic Contrast Range (HDCR), Image Optimizer technology as well as 360 rotation capability. Brightness specs range between 6000 to 8000 lumens, depending on the model. All the projectors are XGA (1024×768) or WUXGA (1920×1200) resolution.
Unique features include edge blending and warping 360-degree projection and they can be mounted at an angle (including at 90-degrees) for portrait projection.
All five models are integrated with their Color Management technology that they claim allows users to change hue, saturation and luminance of the six colors (red, green, blue, cyan, magenta and yellow) individually. This feature allows you to isolate the colors to only change one specific color at a time. The Accentualizer and HDCR also help by enhancing the shade, sharpness and gloss of the projection while increasing the contrast.
The 8000+ Series projectors include Hitachi’s Status Monitoring System that produces information about the projector’s operational status in real-time on a rear panel LED screen. Additional advanced features also include motorized lens shift, zoom and focus; center lens design; picture by picture; picture in picture and DICOM (Digital Imaging and Communications in Medicine) Simulation Mode. Every model is equipped to be compatible with five interchangeable lenses suitable for various screen sizes and installation environments. The lenses include the FL-701, SL-712, ML-713, LL-704 and UL-705. The 8000+ Series models are embedded with control capabilities compatible with Crestron Connected, AMX Device Discovery and Extron XTP.
The complete specs are here. Leave a Comment
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Kramer Ships VP-734 4K Switcher/ScalerThe VP-734 is a 4K-UHD (3440×2160) resolution presentation switcher scaler from Kramer. With four HDMI inputs (chroma sampling of 4:2:0), one DisplayPort (chroma sampling of 4:2:4) input and two analog inputs, the switcher is a 7×1 auto-switcher (or programmable switcher) with a built-in scaler that scales the output to 4K resolution (or anything below).
Other features include 7 Stereo Analog Audio Inputs, the ability to embed and de-embed audio from the HDMI, EDID management, IR, RS232 and web-based control as well as Kramer’s FTB (fade-thru-black) switching technology.
Here are all the specs. Leave a Comment
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New Sterling Headphone Amps Is Very Simple Sterling Audio launched three new headphone amp models today. Designed primarily for personal recording studios and other applications where space is at a premium, the four-channel Sterling S104HA offers one rear-panel, stereo, TRS line input and four front-panel stereo headphone outputs, each with a 10-increment level slider. The S104HA comes in a sturdy and lightweight aluminum chassis with non-slip rubber feet and is powered by an external 12 VDC supply for low-noise operation.
Recording studios and broadcast facilities that require more flexible inputs and a more robust chassis should consider the four-channel S204HA, which is housed in a rugged aluminum chassis enclosed with a rubberized casing to withstand the stress of constant use. The S204HA’s front panel sports an unbalanced stereo line input and four rotary level knobs for the headphone outputs. The rear panel offers four stereo headphone outputs and balanced TRS left and right line inputs on the rear panel. Like the S104HA, the S204HA is powered by an external 12 VDC supply.
For more demanding professional applications, Sterling’s S418HA, which features two stereo main line inputs, eight direct line-level inputs for individual monitor mixes, and eight discrete, stereo headphone amplifiers, each with two headphone outputs-all packaged in a steel, 1U professional rack chassis. The S418HA can operate in stereo or mono and provides an output level control and clip LED for each channel. Its low-noise, 15V toroidal transformer delivers the superior output power and headroom required for professional use. An elegant faceplate with backlighting enables easy operation in low light environments. Parallel, balanced ¼” outputs enable you to cascade additional S418HAs.
The S104HA will list for $49.99, the S204HA will sell for $79.99. Here are all the specs. Leave a Comment
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Atlona to Debut OmniStream, IP-Based AV 4K/UHD Encoder and Decoder at InfoComm Atlona this week launched OmniStream, its first line of networked AV products line that’s spec’d to allow 4K/UHD video, audio and RS232 control over Gigabit Ethernet.
Consisting of five products:
- AT-OMNI-111 Single-Channel Networked AV Encoder
- AT-OMNI-112 Dual-Channel Networked AV Encoder
- AT-OMNI-121 Single-Channel Networked AV Decoder
- AT-OMNI-122 Dual-Channel Networked AV Decoder
- AT-OMNI-232 Dual-Channel Dante Networked Audio Interface
Atlona says that dual-channel encoding and decoding allows each AT-OMNI-112 and AT-OMNI-122 to process two independent 4K/UHD video streams (spec’d at either 4K@60Hz in 4:2:0 or 4K@30Hz in 4:4:4) a single, half-width rack enclosure. The dual-channel components can also be configured for system redundancy, with each encoder and decoder handling two simultaneous streams of the same HDMI source. The two independent streams are encoded and decoded simultaneously, and when a physical or logical connection fault is detected in a primary stream, the decoder automatically switches over to the back-up.
OmniStream features SMPTE VC-2 video compression (SMPTE 2042), claiming a lossless codec (9ms delay for 60 Hz video signals). And, OmniStream features SMPTE 2022 forward error correction for protection against packet loss and the resulting signal dropouts, which can occur in large-scale applications spanning several networks. It also features selectable AES-128 encryption for securing sensitive or protected content in government, military, healthcare, and corporate environments.
All OmniStream AV encoders stream HDMI embedded audio, including Dolby and DTS multi-channel bitstream formats. In addition, the AT-OMNI-232 Dante network interface can be used for transmitting and receiving two-channel audio over the network. The AT-OMNI-232 also integrates sources such as microphones and PCs into a third-party audio DSP as well as a larger Dante system. Advanced projects with a combination of OmniStream devices can be employed to simultaneously route AV-over-IP and Dante audio signals over the same network.
OmniStream devices can be powered using a PoE-equipped Gigabit switch as well as a dedicated power supply.
Atlona says the entire line will ship in September. Here are the details. Leave a Comment
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QSC Debuts New AcousticDesign Series Pendant Loudspeakers QSC just launched two new pendant mount loudspeakers as part of their AcousticDesign Series. The new QSC AcousticDesign Series pendant loudspeakers (AD-P) utilize the same design philosophy as the recently launched ceiling models (AD-C). Directivity Matched Transition (DMT) has been implemented across platforms for surface, ceiling, and now pendant applications.
QSC’s Intrinsic Correction (QSC’s custom loudspeaker voicings) can be easily implemented for optimal performance and protection when using the Q-SYS Platform in the system design. QSC says using simple drag-and-drop blocks make it easy to add any AcousticDesign loudspeaker to a system design. As an added feature, they are voice alarm system compatible — UL1480 (North America) for use in Fire Alarm Systems
The two models are the:
- AD-P4T: 4.5″ two-way, 150° conical DMT coverage, available in black or white
- AD-P6T: 6.5″ two-way, 140° conical DMT coverage, available in black or white
All the specs are here. Leave a Comment
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Datavideo Debuts PTC-150T HDBaseT PTZ Camera Datavideo just announced a new HD PTZ camera, PTC-150T, with HDBaseT technology. HDBaseT technology allows users to send power, control, uncompressed video, and tally all at once using only one Ethernet (Cat5e) cable.
The PTC-150T has a built-in HDBaseT transmitter, and it also comes with an HDBaseT receiver box to be placed at a remote location. The camera has 30x optical zoom, and supports up to 1080p resolution. It also has low latency, which makes it perfect for use with IMAG screens at worship houses, conference rooms, press rooms, and live concerts.
The PTC-150T is here. Leave a Comment
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For all you REGULAR readers of rAVe ED [Education] out there, hopefully you enjoyed another opinion-packed issue!
For those of you NEW to rAVe, you just read how we are — we are 100 percent opinionated. We not only report the news and new product stories of the ProAV industry, but we stuff the articles full of our opinions. That may include (but is not limited to) whether or not the product is even worth looking at, challenging the manufacturers on their specifications, calling a marketing-spec bluff and suggesting ways integrators market their products better. But, one thing is for sure, we are NOT a trade publication that gets paid for running editorial or product stories. Traditional trade publications get paid to run product stories — that’s why you see what you see in most of the pubs out there. We are different: We run what we want to run and NO ONE is going to pay us to write anything good (or bad).
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