rAVe Home — Volume 15, Issue 24 — December 27, 2018
Latest headlines: Lee Distad on CRMs, news from Parasound, ELAN, Extron, Mark Levinson, Savant, Parasound and more
December 27, 2018 | Volume: 15 | Issue: 24
It’s almost the end of the year, and this is our final rAVe HomeAV Edition issue of 2018. The team here at rAVe wishes you and your family the happiest of holidays! Enjoy the issue, and see you in 2019.
Are you giving your staff the bare-essential training and putting them in front of clients? Do you assume that they should all "just know" stuff because you do? Do they know the finer points of your business that will make them stand out as exceptional? What do they want to get out of the job: continuous improvement and development, or just a paycheck? As business leaders we need to help our teams develop the muscle memory that will grow our businesses.
One buzzword/acronym that gets thrown around a lot is CRM, short for customer relationship management. It can be a large, unwieldy concept and what CRM looks like for a business can be a lot like the parable of the five blind people, each trying to describe an elephant, by only touching one part of it.